Patient Service Specialist - General Surgery Front Desk

St.-Bernards-Healthcare; Jonesboro (AR); On-site; USD 28,000 - 38,000; Full time

Job summary

St.-Bernards-Healthcare is seeking a Patient Service Representative for the General Surgery Clinic. Greet patients and coordinate efficient, orderly registration while collecting accurate insurance information.

The role requires at least a high school diploma and one year in customer service, preferably healthcare reception, with strong communication skills and ability to handle confidential information and high patient contact.

Qualifications

• High school diploma or GED.
• Minimum of one-year experience in customer service setting, preferably six months receptionist experience in health care setting and experience with office equipment.

Responsibilities

• Greet patients and arranges for the efficient and orderly registration of patients.
• Ensures that accurate patient and insurance information is collected and that patients are made aware of clinic policies and procedures.
• Answers telephone, answers billing questions from patients.
• Processes medical records request, information requests and general patient account functions.
• Works with and has access to confidential patient information.
• Position requires making frequent decisions or actions following general procedures often without clearly defined precedents.

Skills

Customer service

Receptionist experience

Office equipment

Education

High school diploma or GED

Job description

St.-Bernards-Healthcare is seeking a Patient Service Representative for the General Surgery Clinic. Greet patients and coordinate efficient, orderly registration while collecting accurate insurance information.

The role requires at least a high school diploma and one year in customer service, preferably healthcare reception, with strong communication skills and ability to handle confidential information and high patient contact.