Patient Service Coordinator — Front Desk & Training

MyEyeDr.; Town of Florida (NY); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Bonus potential

Medical & dental coverage

Vision coverage

401K with company match

Paid time off

Job summary

MyEyeDr. is seeking a Patient Service Coordinator to join our front desk team, coordinating check-in/check-out and delivering a personalized patient experience. No optical experience is required, as training will be provided; you will help patients see and live their best lives while supporting office operations.

This role reports to the Office General Manager with occasional weekend/evening shifts. The position offers growth opportunities, bonuses, comprehensive benefits including medical and

Qualifications

• Experience in a front desk, reception, or customer-facing role supporting administrative duties and clerical tasks.
• Organized, can easily prioritize multiple tasks under pressure, while providing best in class service to patients and office staff.
• Friendly, patient-centric person who thrives in a fast-paced environment.
• Computer Savvy with excellent oral and written communication skills.

Responsibilities

• Provide patients a personalized check in/out process experience that creates a timely, seamless, and positive experience.
• Verify and educate patients on insurance options as they check in/out for appointments.
• Assist in appointment confirmations and patient outreach in partnership with Doctor availability.
• Be a multitasker by managing multiple phone lines, greeting patients and walk ins, scheduling appointments and assisting office staff duties as needed.
• Cross train to other office support roles such as Eyewear Consultants and Optometric Technicians as needed.
• Collaborate with doctor(s) and team members to provide seamless patient experience.

Skills

Front desk experience

Customer service

Multitasking

Communication skills

Team player

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

MyEyeDr. is seeking a Patient Service Coordinator to join our front desk team, coordinating check-in/check-out and delivering a personalized patient experience. No optical experience is required, as training will be provided; you will help patients see and live their best lives while supporting office operations.

This role reports to the Office General Manager with occasional weekend/evening shifts. The position offers growth opportunities, bonuses, comprehensive benefits including medical and