Patient Service Associate - 12-Hour Shifts, Weekend Coverage

Northwestern Medicine; Wheaton (IL); On-site; USD 32,000 - 42,000; Full time

Job summary

Northwestern Medicine in Wheaton, IL is seeking a Patient Service Representative to greet patients, verify identity, check in/out, and collect co-pays. This role requires 12-hour shifts, 3 days per week, including weekends, and supports multiple clinics with accurate demographic and insurance data.

You will post payments, handle end-of-day cash, schedule follow-ups, notify patients of delays, and maintain a welcoming waiting area.

Qualifications

• High school diploma or GED required.
• 0–2 years of customer service experience required.

Responsibilities

• Greet patients and guests; confirm identity and provide visit information.
• Complete check-in/out functions as directed and update demographic/insurance data.
• Obtain patient consents/authorizations and register patients as needed.
• Collect co-pays, past due balances, and point-of-service payments; post payments.

Skills

Customer service

Education

High school diploma or GED

Bachelor’s degree

Job description

Northwestern Medicine in Wheaton, IL is seeking a Patient Service Representative to greet patients, verify identity, check in/out, and collect co-pays. This role requires 12-hour shifts, 3 days per week, including weekends, and supports multiple clinics with accurate demographic and insurance data.

You will post payments, handle end-of-day cash, schedule follow-ups, notify patients of delays, and maintain a welcoming waiting area.