Patient Service Coordinator - Vision Care & Growth

MyEyeDr; Aurora (CO); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Bonuses and commission

Medical and dental coverage

Vision coverage

Life insurance

401K with company match

Paid time off and holidays

Job summary

MyEyeDr. is seeking a Patient Service Coordinator in Aurora, CO to manage front desk check-in/out and deliver a best-in-class patient experience. No optical experience? Training will be provided to help you learn the industry and support our patients’ vision care.

You will verify insurance, confirm appointments, answer phones, greet patients, and assist staff as needed. Weekend and evening shifts required; join a collaborative team focused on helping patients see their best.

Qualifications

• Experience in a front desk, reception, or customer facing role supporting administrative duties and clerical tasks.
• Organized, can easily prioritize multiple tasks under pressure, while providing best in class service to patients and office staff.
• Flexible, nimble and agile mindset with the ability to wear multiple hats.
• Friendly, caring, and patient-centric person who thrives in a fast-paced environment.
• Team player who is willing to collaborate to provide the best patient experience.
• Computer Savvy with excellent oral and written communication skills.
• Professional attitude and ability to problem solve and respond to patient service requests.

Responsibilities

• Provide patients a personalized check in/out process experience that creates a timely, seamless, and positive experience.
• Become a subject matter expert in insurance plans to help verify and educate patients on options as they check in/out for appointments.
• Assist in appointment confirmations and patient outreach in partnership with Doctor availability.
• Be a multitasker by managing multiple phone lines, greeting patients and walk ins, scheduling appointments and assisting office staff duties as needed.
• Have the ability to at times cross train to other office support roles such as Eyewear Consultants and Optometric Technicians (Varies by office needs).
• Collaborate with doctor(s) and team members to provide seamless patient experience.

Skills

Front desk experience

Customer service

Multi-tasking

Communication

Team player

Problem solving

Job description

MyEyeDr. is seeking a Patient Service Coordinator in Aurora, CO to manage front desk check-in/out and deliver a best-in-class patient experience. No optical experience? Training will be provided to help you learn the industry and support our patients’ vision care.

You will verify insurance, confirm appointments, answer phones, greet patients, and assist staff as needed. Weekend and evening shifts required; join a collaborative team focused on helping patients see their best.