Patient Experience Coordinator — Fast-Paced Medical Office

Hartford HealthCare; Norwalk (CT); On-site; USD 25,000 - 30,000; Full time

Job summary

Hartford HealthCare Medical Group in Norwalk, CT is seeking a Patient Service Coordinator to greet patients, schedule appointments, verify insurance, and maintain records, enabling smooth operations and a positive patient experience.

Ideal candidates have a high school diploma (or GED), at least one year of customer service in a medical setting, and Epic experience. You will handle high call volumes, use patient portals, coordinate referrals, and ensure privacy and accuracy in all interactions.

Qualifications

• High school diploma or GED required; 1–2 years of customer service in a medical setting preferred.
• 1 year of customer service experience in a fast-paced medical office.
• Epic experience preferred.

Responsibilities

• Greets patients, answers routine questions, registers patients, and maintains records.
• Facilitates communication between patients and healthcare providers to ensure a positive patient experience.
• Schedules appointments with attention to referrals, tests, and preparation requirements.
• Manages patient communications via phone and portal; uses scheduling and reminder systems.

Skills

Customer service

Communication

Education

High school diploma/GED

Tools

Epic

Job description

Hartford HealthCare Medical Group in Norwalk, CT is seeking a Patient Service Coordinator to greet patients, schedule appointments, verify insurance, and maintain records, enabling smooth operations and a positive patient experience.

Ideal candidates have a high school diploma (or GED), at least one year of customer service in a medical setting, and Epic experience. You will handle high call volumes, use patient portals, coordinate referrals, and ensure privacy and accuracy in all interactions.