Patient Service Coordinator — Front Desk & Scheduling

Mercy Hospital St. Louis Critical Care Medicine Fellowship; Galena (KS); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision coverage

Paid time off

Tuition support

Matched retirement plans

Job summary

Mercy seeks a Patient Service Representative (PSR) to be the first point of contact for patients and visitors, ensuring a positive and seamless experience by managing front desk operations and scheduling.

The role emphasizes strong communication, data entry accuracy, and a patient-focused service mindset. Mercy emphasizes privacy, professionalism, and the ability to stay calm under pressure within a healthcare setting.

Qualifications

• High school diploma or equivalent.
• Strong verbal and written communication skills.
• Proficiency in data entry and word processing.
• Excellent customer service and professional interaction.
• Ability to maintain confidentiality and privacy.
• Capable of staying composed under pressure.
• Attend and complete Clinic Core Front Desk Training post-hire.

Responsibilities

• Serve as the first point of contact for patients and visitors.
• Manage front desk operations and patient scheduling.
• Maintain patient information with accuracy and privacy.

Skills

Communication

Data entry

Customer service

Accuracy

Privacy

Under pressure

Front desk training

Education

High school diploma

Tools

Microsoft Word

Data entry software

Job description

Mercy seeks a Patient Service Representative (PSR) to be the first point of contact for patients and visitors, ensuring a positive and seamless experience by managing front desk operations and scheduling.

The role emphasizes strong communication, data entry accuracy, and a patient-focused service mindset. Mercy emphasizes privacy, professionalism, and the ability to stay calm under pressure within a healthcare setting.