Patient Experience Coordinator

Mercy Hospital St. Louis Critical Care Medicine Fellowship; Cape Girardeau (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Tuition assistance

401(k) match

Job summary

Mercy is seeking a Patient Service Representative (PSR) to be the first point of contact for patients and visitors, ensuring a positive patient experience by managing front desk operations and workflows.

The role requires strong communication, basic computer/data entry skills, and a focus on patient privacy. Full-time position at Mercy Hospital Southeast—Cardiovascular Consultants in Cape Girardeau, MO.

Qualifications

• Education: High school diploma or equivalent.
• Experience: One year of applicable medical office experience preferred.
• Strong communication and customer service skills.

Responsibilities

• First point of contact for patients and visitors.
• Manage front desk operations and workflows.
• Assist with scheduling appointments and processing documentation.

Skills

Strong verbal and written comms

Data entry

Customer service

Accuracy and attention to detail

Confidentiality/privacy

Adaptability under pressure

Front desk training

Education

High school diploma or equivalent

Job description

Mercy is seeking a Patient Service Representative (PSR) to be the first point of contact for patients and visitors, ensuring a positive patient experience by managing front desk operations and workflows.

The role requires strong communication, basic computer/data entry skills, and a focus on patient privacy. Full-time position at Mercy Hospital Southeast—Cardiovascular Consultants in Cape Girardeau, MO.