Patient Experience Concierge

Mercy Hospital St. Louis Critical Care Medicine Fellowship; Midwest City (OK); On-site; USD 30,000 - 38,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Tuition support

Matched retirement plans

Job summary

Mercy is seeking a Patient Service Representative (PSR) to be the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows.

Minimum qualifications include a High school diploma or equivalent. Preferred experience includes one year of applicable medical office experience. Join a caring, collaborative team with outstanding benefits and growth opportunities within Mercy.

Qualifications

• Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner.
• Accuracy and attention to detail are critical in this role, particularly when entering patient information, scheduling appointments, and processing documentation.
• Ability to maintain confidentiality and follow privacy policy/procedure.
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
• Attend and complete Clinic Core Front Desk Training post-hire.

Responsibilities

• Greet patients and visitors and answer questions with courtesy.
• Manage front desk operations and patient scheduling.
• Maintain patient confidentiality and accurate records.
• Support clinic workflows and collaborate with staff.

Skills

Verbal and written communication

Data entry

Customer service

Attention to detail

Confidentiality

Under pressure

Front Desk Training

Education

High school diploma or equivalent

Job description

Mercy is seeking a Patient Service Representative (PSR) to be the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows.

Minimum qualifications include a High school diploma or equivalent. Preferred experience includes one year of applicable medical office experience. Join a caring, collaborative team with outstanding benefits and growth opportunities within Mercy.