Patient Experience Front Desk Scheduler

Mercy Hospital St. Louis Critical Care Medicine Fellowship; Washington (MO); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Tuition support

Matched retirement plans

Job summary

Mercy is seeking a Patient Service Representative (PSR) to be the first point of contact for patients and visitors, ensuring a positive and seamless experience by managing front desk operations and workflows.

The PSR will handle scheduling, patient data entry, and documentation while maintaining confidentiality and composure in a fast-paced healthcare setting. Strong communication and customer service skills are essential for success.

Qualifications

• High school diploma or equivalent required.
• Strong verbal and written communication skills.
• Proficiency in data entry and word processing.
• Excellent customer service and professionalism.
• Ability to maintain confidentiality per privacy policy.
• Detail-oriented with accurate data entry and scheduling.
• Able to work under pressure and adapt to unexpected situations.
• Attend and complete Clinic Core Front Desk Training post-hire.

Responsibilities

• :
• Serve as the first point of contact for patients and visitors.

Skills

Verbal communication

Data entry

Customer service

Attention to detail

Confidentiality

Under pressure

Front desk training

Education

High school diploma

Job description

Mercy is seeking a Patient Service Representative (PSR) to be the first point of contact for patients and visitors, ensuring a positive and seamless experience by managing front desk operations and workflows.

The PSR will handle scheduling, patient data entry, and documentation while maintaining confidentiality and composure in a fast-paced healthcare setting. Strong communication and customer service skills are essential for success.