Patient Experience Specialist - Front Desk & Scheduling

Mercy; Galena (KS); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Tuition support

Retirement matching

Job summary

Mercy’s Patient Service Representative (PSR) is the first point of contact for patients and visitors, ensuring a positive, seamless experience by managing front desk operations and workflows. This role emphasizes strong communication, accuracy in data entry, and compassionate customer service.

Preferred candidates have a high school diploma or equivalent and demonstrate discretion, adaptability, and the ability to work under pressure while completing Clinic Core Front Desk Training post-hire.

Qualifications

• High school diploma or equivalent required.
• Strong verbal and written communication with patients and staff.
• Proficiency in basic computer skills including data entry.
• Excellent customer service, empathy and professionalism.
• Ability to maintain confidentiality and privacy policies.
• Able to handle pressure and adapt to changing workflows.

Responsibilities

• Greet patients and visitors as the first point of contact.
• Manage front desk operations and scheduling.
• Enter patient information accurately into systems.
• Assist healthcare professionals and staff as needed.
• Maintain patient privacy and comply with policy.

Skills

Communication

Data entry

Customer service

Attention to detail

Discretion

Adaptability

Education

High school diploma or equivalent

Job description

Mercy’s Patient Service Representative (PSR) is the first point of contact for patients and visitors, ensuring a positive, seamless experience by managing front desk operations and workflows. This role emphasizes strong communication, accuracy in data entry, and compassionate customer service.

Preferred candidates have a high school diploma or equivalent and demonstrate discretion, adaptability, and the ability to work under pressure while completing Clinic Core Front Desk Training post-hire.