Patient Service Coordinator - Front Desk (Healthcare)

NKC Health; Kansas City (MO); Hybrid; USD 21,000 - 30,000; Full time

Job summary

NKC Health Tiffany Springs clinic is seeking a PRN Patient Service Representative to perform front office duties with focus on customer service and billing accuracy. The role involves registration, eligibility verification, and scheduling while ensuring HIPAA-compliant handling of records.

Typical hours are Monday-Friday 7am-5pm with some outside-hours coverage as needed to serve patients. Strong customer service and basic office skills are essential, with CPT/diagnosis coding experience a plus.

Qualifications

• High School diploma or GED equivalent.
• Two years of experience in a physician’s office or healthcare setting.
• Customer service skills.
• Basic office skills.
• CPT and diagnosis coding experience is a plus.

Responsibilities

• Completes patient registration and eligibility verification accurately and in a timely manner.
• Demonstrates positive customer service attitude in person and on the telephone.
• Informs patients of their co-pay/deductible responsibility, collects co-payments and patient balances and records payments accurately.
• Checks patients out and assists patients with scheduling follow up appointments.
• Coordinates receipt and transfer of patient medical records in a HIPAA-compliant manner.

Skills

Customer service

Office skills

Education

High School diploma or GED

Job description

NKC Health Tiffany Springs clinic is seeking a PRN Patient Service Representative to perform front office duties with focus on customer service and billing accuracy. The role involves registration, eligibility verification, and scheduling while ensuring HIPAA-compliant handling of records.

Typical hours are Monday-Friday 7am-5pm with some outside-hours coverage as needed to serve patients. Strong customer service and basic office skills are essential, with CPT/diagnosis coding experience a plus.