Primary Care Appointment & Access Specialist

NKC Health; North Kansas City (MO); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Comprehensive benefits

Employer matched retirement plan

Competitive wages

Paid time off

Six paid holidays

Educational assistance

Day shift schedules

Job summary

NKC Health Call Center is seeking a friendly, detail‑oriented Primary Care Patient Scheduler to coordinate outpatient visits across NKC Health Medical Group clinics. You will answer calls, schedule appointments in the EMR, and verify patient information with care and accuracy.

The role requires strong customer service, typing, and communication skills, with a typical daytime schedule, Monday–Friday, 8am–4:30pm, and occasional outside-hours support to serve patients.

Qualifications

• High School diploma or GED equivalent.
• Minimum one year of experience in a physician office setting preferred.
• Excellent customer service skills and phone etiquette.
• Typing/keyboard skills required.
• Excellent written and verbal communication skills, ability to multi-task in a fast-paced environment.
• Basic office skills, critical thinking, detail oriented.
• Medical terminology knowledge preferred.

Responsibilities

• Efficiently using a high attention to detail.
• Handles scheduling needs for patient appointments by answering calls in a timely and courteous manner, returning calls for scheduling concerns, and assisting other schedulers in managing calls.
• Searching for patients using two identifiers to reduce errors and avoid duplicates.
• Completes eligibility verification and registration accurately and timely.
• Collects patient payments or co-pays.
• Ensures all demographic and insurance information is correctly entered in the system.
• Initiates new patient setups in the EMR system and schedules interpreter appointments as needed.
• Informs patients of required preparations or instructions prior to appointment and confirms check-in time and location.
• Performs all other duties as assigned.

Skills

Customer service

Phone etiquette

Typing

Communication skills

Multi-tasking

Attention to detail

Medical terminology

Education

High School diploma or GED

Tools

EMR system

Job description

NKC Health Call Center is seeking a friendly, detail‑oriented Primary Care Patient Scheduler to coordinate outpatient visits across NKC Health Medical Group clinics. You will answer calls, schedule appointments in the EMR, and verify patient information with care and accuracy.

The role requires strong customer service, typing, and communication skills, with a typical daytime schedule, Monday–Friday, 8am–4:30pm, and occasional outside-hours support to serve patients.