Patient Services Specialist – Shift Front Desk & Billing

NKC Health; North Kansas City (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

NKC Health Urogynecology clinic in North Kansas City, MO is hiring a Patient Service Representative to join our team. You will perform front office duties, focusing on customer service and billing accuracy and efficiency.

Typical day includes completing patient registration, verifying eligibility, collecting co-pays, scheduling follow-ups, and transferring records in a HIPAA-compliant manner. The role supports providers and ensures a positive patient experience.

Qualifications

• High School diploma or GED equivalent.
• Two years of experience in a physician’s office or healthcare setting.
• Customer service skills.
• Basic office skills.
• CPT and diagnosis coding experience is a plus.

Responsibilities

• Completes patient registration and eligibility verification accurately and in a timely manner.
• Demonstrates positive customer service attitude in person and on the telephone.
• Informs patients of their co-pay/deductible responsibility, collects co-payments and patient balances and records payments accurately. Checks patients out and assists patients with scheduling follow up appointments. Coordinates receipt and transfer of patient medical records in a HIPAA-compliant manner.
• Schedules appointments efficiently to meet provider and patient expectations. Searches for patients using two patient identifiers to reduce errors and to avoid creating duplicate accounts.
• Demonstrates positive customer service attitude in person and on the telephone.
• Demonstrates professionalism by articulating and demonstrating professional behavior, accepting responsibility and accountability for actions, adhering to policies and procedures, demonstrating leadership supporting NKC Health initiatives.

Skills

Customer service

Communication

Education

High school diploma or GED

Two years of experience in a physician’s office or healthcare setting

Job description

NKC Health Urogynecology clinic in North Kansas City, MO is hiring a Patient Service Representative to join our team. You will perform front office duties, focusing on customer service and billing accuracy and efficiency.

Typical day includes completing patient registration, verifying eligibility, collecting co-pays, scheduling follow-ups, and transferring records in a HIPAA-compliant manner. The role supports providers and ensures a positive patient experience.