Patient Service Concierge - Training & Growth Opportunities

MyEyeDr; Cranberry Township (Butler County); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Vision coverage

Employee discounts on products

Job summary

MyEyeDr. is seeking a Patient Service Coordinator to deliver a personalized front desk experience, verify vision insurance, confirm appointments, and support scheduling while assisting staff. Training will be provided to learn the vision care industry and ensure a best-in-class patient experience.

The role requires flexibility for weekend/evening shifts and collaboration with doctors to maintain smooth patient flow in a fast-paced environment.

Qualifications

• Experience in a front desk, reception, or customer facing role supporting administrative duties and clerical tasks.
• Organized, can easily prioritize multiple tasks under pressure, while providing best in class service to patients and office staff.
• Flexible, nimble and agile mindset with the ability to wear multiple hats.
• Friendly, caring, and patient-centric person who thrives in a fast-paced environment.

Responsibilities

• Provide patients a personalized check in/out process experience that creates a timely, seamless, and positive experience.
• Become a subject matter expert in insurance plans to help verify and educate patients on options as they check in/out for appointments.
• Assist in appointment confirmations and patient outreach in partnership with Doctor availability.
• Be a multitasker by managing multiple phone lines, greeting patients and walk ins, scheduling appointments and assisting office staff duties as needed.
• Have the ability to at times cross train to other office support roles such as Eyewear Consultants and Optometric Technicians (Varies by office needs).
• Collaborate with doctor(s) and team members to provide seamless patient experience.

Skills

Front desk

Customer service

Organization

Communication

Multi-tasking

Team player

Flexible

Problem solving

Job description

MyEyeDr. is seeking a Patient Service Coordinator to deliver a personalized front desk experience, verify vision insurance, confirm appointments, and support scheduling while assisting staff. Training will be provided to learn the vision care industry and ensure a best-in-class patient experience.

The role requires flexibility for weekend/evening shifts and collaboration with doctors to maintain smooth patient flow in a fast-paced environment.