Patient Service Concierge & Registration Specialist

VillageMD; Clifton (NJ); On-site; USD 21,000 - 30,000; Full time

Job summary

VillageMD is seeking a Patient Service Representative for CityMD locations in a fast-paced clinical setting. You will warmly welcome patients, register them, and coordinate with the care team to ensure timely patient flow and accurate documentation.

The role requires strong communication, a high level of professionalism, and the ability to work effectively with physicians, patients, and staff. Bilingual skills and flexibility to adapt to evolving environments are a plus.

Qualifications

• Excellent verbal, written, and interpersonal communication skills.
• Experience in high-volume/high-intensity service environments preferred.
• Bilingual language skills required or preferred based on site location.

Responsibilities

• Greeting and welcoming patients.
• Organizing and coordinating patient intake and other appointments.
• Accurately entering/updating patient information in system.
• Assisting patients with completion of paperwork when necessary.
• Scanning, updating and filing medical records.
• Answering phone calls and inquiries in a prompt and polite manner.
• Processing medical insurance information and verifying eligibility.
• Handling cash and co-payments accurately.
• Providing outstanding customer service to every patient.
• Informing site manager of waiting room wait times and inquiries.

Skills

Communication skills

High-volume environment

Bilingual

Detail orientation

Typing speed

Interpersonal skills

Team player

Education

High School Diploma or GED

Job description

VillageMD is seeking a Patient Service Representative for CityMD locations in a fast-paced clinical setting. You will warmly welcome patients, register them, and coordinate with the care team to ensure timely patient flow and accurate documentation.

The role requires strong communication, a high level of professionalism, and the ability to work effectively with physicians, patients, and staff. Bilingual skills and flexibility to adapt to evolving environments are a plus.