Patient Service Representative, EP Clinic

CarolinaEast Health System; New Bern (NC); On-site; USD 19,000 - 28,000; Full time

Job summary

CarolinaEast Health System in New Bern, NC seeks a Patient Service Representative to greet, instruct, direct, answer phones, and schedule patients, serving as a liaison between patients and medical support staff. You will provide friendly, accurate information, verify patient data, and coordinate with clinical teams to ensure smooth patient flow.

This role emphasizes patient-centered service and adherence to CarolinaEast's standards of excellence, with opportunities to grow within the patient

Qualifications

• High school diploma or GED.
• Word Processing and computer experience.
• Knowledge of medical terminology is preferred.

Responsibilities

• Greet, instruct, direct, answer phones and schedule patients.
• Serve as a liaison between patient and medical support staff.
• Deliver outstanding customer service consistent with CarolinaEast's standards.

Skills

Customer service

Education

High school diploma or GED

Job description

Job Summary: The Patient Service Representative will have the primary responsibility to greet, instruct, direct, answer phones, and schedule patients. Serve as a liaison between patient and medical support staff.

About CarolinaEast Health System

CarolinaEast Health System is committed to providing high quality, compassionate care across the Coastal Carolina region. At the heart of our system is a 350-bed, full-service medical center equipped with a comprehensive range of inpatient and outpatient services, utilizing the latest medical technologies. We employ over 3,200 dedicated team members and operate physician practices across various specialties in four counties. Our employees foster a culture of excellence that ensures our patients receive the same high level of care found at larger medical centers, all while maintaining a friendly, community-centered atmosphere throughout our facilities. CarolinaEast offers a robust benefits package to all full-time employees, as well as benefits for part-time plus and part-time staff. We are proud to be the first medical center in North Carolina recognized as a Cardiovascular Center of Excellence by the American College of Cardiology and the American Heart Association. Additionally, we are honored to be named one of America’s Best-In-State Hospitals by Newsweek, among numerous other prestigious accolades.

CarolinaEast Physicians is made up of over 150 physicians, and mid-level providers who provide care to patients spanning four eastern North Carolina Counties. We have specialties including Primary Care, Pediatrics, Rheumatology, Cardiology, Pulmonology, Neurology, Podiatry, Endocrinology, Cardiovascular Surgery,Otolaryngology, General Surgery, Oncology, Urology, Physical Medicine and Rehab, Orthopedics, Psychiatry, and Gastroenterology.

Minimum Requirements:

• High school diploma or GED. Word Processing and computer experience.
• Previous experience in a healthcare medical clinic setting or customer service.
• Knowledge of medical terminology is preferred.
• Deliver outstanding customer service that upholds CarolinaEast's Standards of Excellence.