Patient Service Concierge — Front Desk & Insurance Support

MyEyeDr; Epping (NH); On-site; USD 38,000 - 42,000; Full time

Benefits offered by this job

Bonuses & commission

Medical & dental coverage

Vision coverage

401K with match

PTO and holidays from day one

Job summary

MyEyeDr in New Hampshire is seeking a Patient Service Coordinator to lead the front desk during check-in/out, delivering a personalized, friendly patient experience. No optical experience is required—training and tools will be provided to learn the industry’s best-in-class care.

You will handle insurance verification, appointment confirmations, and patient outreach in collaboration with doctors. This role reports to the Office General Manager and may require some weekend and evening shifts to

Qualifications

• Front desk or front-line customer service experience in administrative duties.
• Organized with ability to prioritize multiple tasks under pressure.
• Flexible and adaptable with ability to wear multiple hats.
• Friendly, patient-centric mindset for a fast-paced environment.
• Team player who collaborates to deliver the best patient experience.
• Computer savvy with excellent verbal and written communication skills.
• Professional attitude and ability to respond to patient service requests.

Responsibilities

• Provide patients a personalized check in/out experience that creates a timely, seamless, and positive experience.
• Become a subject matter expert in insurance plans to verify and educate patients on options at check in/out.
• Assist in appointment confirmations and patient outreach in partnership with Doctor availability.
• Manage multiple phone lines, greet patients and walk-ins, schedule appointments and assist staff as needed.
• Cross-train to other office support roles such as Eyewear Consultants and Optometric Technicians.
• Collaborate with doctors and team members to provide seamless patient experience.

Skills

Front desk experience

Organization

Multitasking

Customer service

Team player

Communication skills

Problem solving

Job description

MyEyeDr in New Hampshire is seeking a Patient Service Coordinator to lead the front desk during check-in/out, delivering a personalized, friendly patient experience. No optical experience is required—training and tools will be provided to learn the industry’s best-in-class care.

You will handle insurance verification, appointment confirmations, and patient outreach in collaboration with doctors. This role reports to the Office General Manager and may require some weekend and evening shifts to