Patient Service Concierge & Front Desk

MyEyeDr; California (MD); On-site; USD 24,000 - 28,000; Full time

Benefits offered by this job

Bonuses and commission (role specific)

Comprehensive benefits package

401K with company match

PTO and paid holidays from day one

Job summary

MyEyeDr. is seeking a Patient Service Coordinator to lead a friendly, efficient front desk experience for patients as they check in and out. You will learn about insurance options, verify plans, and support appointment confirmations in collaboration with doctors to ensure a seamless visit.

The role emphasizes multitasking, strong communication, and a patient-centric approach in a fast-paced environment, with weekend/evening shifts as required.

Qualifications

• Experience in a front desk, reception, or customer facing role supporting administrative duties.
• Organized and able to prioritize multiple tasks under pressure while delivering quality service.
• Friendly, caring and patient-centric mindset suitable for a fast-paced environment.
• Team player who collaborates to provide the best patient experience.
• Proficient with computers and effective in oral and written communication.

Responsibilities

• Provide patients a personalized check in/out process experience that creates a timely, seamless, and positive experience
• Become a subject matter expert in insurance plans to help verify and educate patients on options as they check in/out for appointments
• Assist in appointment confirmations and patient outreach in partnership with Doctor availability
• Be a multitasker by managing multiple phone lines, greeting patients and walk ins, scheduling appointments and assisting office staff duties as needed
• Have the ability to at times cross train to other office support roles such as Eyewear Consultants and Optometric Technicians
• Collaborate with doctor(s) and team members to provide seamless patient experience

Skills

Front desk experience

Customer service

Communication skills

Multitasking

Team player

Computer literate

Job description

MyEyeDr. is seeking a Patient Service Coordinator to lead a friendly, efficient front desk experience for patients as they check in and out. You will learn about insurance options, verify plans, and support appointment confirmations in collaboration with doctors to ensure a seamless visit.

The role emphasizes multitasking, strong communication, and a patient-centric approach in a fast-paced environment, with weekend/evening shifts as required.