Patient Service Concierge - Vision Care Front Desk

MyEyeDr.; Cincinnati (OH); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Bonuses & commission

Medical & dental coverage

401K with company match

PTO & paid holidays

Vision coverage

Employee discounts

Job summary

MyEyeDr. is seeking a Patient Service Coordinator to deliver a personalized patient experience at the front desk during check-in and check-out. You will learn the insurance landscape, verify coverage, assist with appointment confirmations, and support office staff in a fast-paced vision care environment.

Weekend and evening shifts are required; training and tools will be provided to learn about the industry. We offer a comprehensive benefits package and opportunities for growth within the team.

Qualifications

• Experience in a front desk, reception, or customer facing role supporting administrative duties and clerical tasks.
• Organized with ability to prioritize multiple tasks under pressure while delivering service to patients and staff.
• Flexible and responsive with a team-oriented mindset.

Responsibilities

• Provide patients a personalized check in/out experience with a timely, seamless process.
• Verify insurance and educate patients on options at check in/out.
• Assist in appointment confirmations and patient outreach with Doctor availability.
• Manage multiple phone lines, greet patients and walk-ins, schedule appointments, support office staff.
• Cross-train to other office roles as needed (Eyewear Consultants, Optometric Technicians).
• Collaborate with doctors and team to ensure a seamless patient experience.

Skills

Front desk experience

Customer facing

Organized

Multi-tasking

Communication (oral & written)

Tools

Computer savvy

Job description

MyEyeDr. is seeking a Patient Service Coordinator to deliver a personalized patient experience at the front desk during check-in and check-out. You will learn the insurance landscape, verify coverage, assist with appointment confirmations, and support office staff in a fast-paced vision care environment.

Weekend and evening shifts are required; training and tools will be provided to learn about the industry. We offer a comprehensive benefits package and opportunities for growth within the team.