Patient Service Representative - Primary and Specialty Care, San Luis Obispo

University of California - Los Angeles Health; San Luis Obispo (CA); On-site; USD 44,000 - 63,000; Full time

Job summary

UCLA Health in San Luis Obispo is seeking a Patient Services Representative to support physicians and patients in both primary and specialty care. The role involves acting as a liaison, assisting patients in accessing services, coordinating with referring physicians, and referring patients to resources.

Responsibilities include obtaining insurance authorizations and providing follow-up through telephone and EPIC/Care Connect.

Qualifications

• Ability to set priorities reflecting job responsibilities.
• Ability to build productive relationships with faculty, staff, administration, and patients from diverse backgrounds.
• Ability to balance competing demands into a productive work environment.
• Strong verbal communication skills to convey complex problems clearly.
• Ability to interact diplomatically and empathetically with patients at varying health levels.

Responsibilities

• Act as a liaison for patients and physicians in the practice.
• Assist patients in accessing services within the health system.
• Facilitate communication with referring physicians and resources.
• Refer patients to appropriate resources and obtain insurance authorizations.
• Provide follow-up through telephone and EPIC/Care Connect.

Skills

Prioritization

Interpersonal relationships

Workload balancing

Verbal communication

Diplomacy with patients

Clinic coverage

Job description

Description

There's nothing more exciting and rewarding than being able to make a significant, positive difference in someone's life. At UCLA Health, you'll experience this joy every day while also enjoying the positive, supportive, and collaborative environment that makes ours one of the most loved workplaces. Join us and find out for yourself.

As a Patient Services Representative at our San Luis Obispo Primary & Specialty Care Clinic you will have the opportunity to provide direct support to the physicians and patients for assigned primary and/or specialty care. Major duties include but are not limited to: acting as a liaison for the patients and physicians in the practice, assisting patients in accessing service within the health system, facilitating communication with referring physicians, referring patients to appropriate resources, obtaining insurance authorizations and providing follow-up through telephone and EPIC/Care Connect.

At UCLA Health, passionate clinicians in a wide range of disciplines have enabled us to become a world-renowned health system with five award-winning hospitals and more than 300 community clinics throughout Southern California. We're also home to the world-class medical research and clinical education capabilities of the David Geffen School of Medicine. If you're looking to experience greater challenge and fulfillment in your career, come to UCLA Health.

Pay Range: $31.88 - $45.66 hourly

Qualifications

Required

• Skill in setting priorities which accurately reflect the relative importance of job responsibilities
• Ability to establish and maintain and productive working relationships with Faculty, Staff, Administration and patients from various social, cultural and economic backgrounds.
• Ability to creatively integrate competing demands into a productive working environment.
• Skill in verbal communications to clearly convey complex problems in both formal and informal situations.
• Ability to interact diplomatically and sympathetically with a patient population in varying degrees of health
• Ability to provide coverage for Community Clinics as assigned.

Preferred:

• Knowledge of specific specialty practice and workflows
• Working knowledge of patient related policies and procedures as well as a thorough understanding of the University system and it services and programs.
• Knowledge of hospital computer system, and personal computer systems and the various software products to perform administrative work.
• Familiarity and knowledge of authorization process & managed care programs