Patient Service Liaison & Care Access Specialist

UCLA Health; Santa Monica (CA); On-site; USD 44,000 - 63,000; Full time

Job summary

UCLA Health in Santa Monica, CA, is seeking a patient-facing support role to assist physicians and patients in accessing services and coordinating care. You will act as a liaison, facilitate referrals, and ensure effective communication with referring physicians and health-system resources.

The role includes direct patient support, collaboration with clinical staff, and follow-up tasks through EPIC/Care Connect to ensure smooth care continuity in a busy clinical setting.

Qualifications

• Ability to set priorities reflecting importance of responsibilities.
• Ability to establish productive relationships with Faculty, Staff, Administration and patients from diverse backgrounds.
• Ability to balance competing demands in a productive way.
• Clear verbal communication to explain complex issues.
• Ability to interact diplomatically with patients across health statuses.
• Ability to provide coverage for Community Clinics as assigned.

Responsibilities

• Provide direct support to physicians and patients for assigned care physicians.
• Act as liaison for patients and physicians within the practice.
• Assist patients in accessing services within the health system.
• Facilitate communication with referring physicians and resources.
• Provide follow-up through telephone and EPIC/Care Connect.

Skills

Prioritization

Interpersonal skills

Verbal communication

Diplomacy

Patient interaction

Team collaboration

Job description

UCLA Health in Santa Monica, CA, is seeking a patient-facing support role to assist physicians and patients in accessing services and coordinating care. You will act as a liaison, facilitate referrals, and ensure effective communication with referring physicians and health-system resources.

The role includes direct patient support, collaboration with clinical staff, and follow-up tasks through EPIC/Care Connect to ensure smooth care continuity in a busy clinical setting.