Patient Service Representative – Primary & Specialty Care Clinics

Veterans in Healthcare; Los Angeles (CA); On-site; USD 44,000 - 63,000; Full time

Job summary

UCLA Health in Pasadena is seeking a Patient Service Representative for Primary & Specialty Care Clinics. You will provide direct support to physicians and patients and serve as a liaison to help patients access services within the health system.

The role requires polished communication, familiarity with EPIC/Care Connect, and the ability to coordinate referrals with referring physicians. This is a full-time, day-shift position offering competitive hourly pay and a supportive team atmosphere.

Responsibilities

• Support physicians and patients for assigned primary and specialty care.
• Act as liaison for patients and physicians in the practice.
• Assist patients in accessing services within the health system.
• Facilitate communication with referring physicians.
• Refer patients to resources and follow up via telephone and EPIC/Care Connect.

Skills

Customer service

Medical office support

Phone etiquette

Tools

EPIC

Care Connect

Job description

Patient Service Representative - Primary & Specialty Care Clinics (Pasadena)

Work Location Pasadena,CA. Job #32566. Work Hours Monday - Friday: 8:30am - 5:30pm. Employment Type 2 - Staff- Career. Duration indefinite. Salary Range $31.88-45.66 Hourly. Posted Date August 28, 2026. Bargaining Unit Teamsters - CX.

Make a difference in people's lives every day. When you join UCLA Health, you'll be working at an institution that provides leading-edge care to the people of L.A. and throughout the world. We provide our team members with the environment and support to do amazing work, because each and every one of them plays a vital role in our commitment to care.

Job Duties

• Reporting directly to the Manager, providing direct support to the physicians and patients for assigned primary and specialty care physicians.
• Acting as a liaison for the patients and physicians in the practice.
• Assisting patients in accessing services within the health system.
• Facilitating communication with referring physicians.
• Referring patients to appropriate resources and providing follow-up through telephone and EPIC/Care Connect.

Salary Range: $31.88 - $45.66 hourly