Patient Services Specialist - Primary & Specialty Care

University of California - Los Angeles Health; San Luis Obispo (CA); Vor Ort; USD 44.000 - 63.000; Vollzeit

Zusammenfassung

UCLA Health in San Luis Obispo is seeking a Patient Services Representative to support physicians and patients in both primary and specialty care. The role involves acting as a liaison, assisting patients in accessing services, coordinating with referring physicians, and referring patients to resources.

Responsibilities include obtaining insurance authorizations and providing follow-up through telephone and EPIC/Care Connect.

Qualifikationen

• Ability to set priorities reflecting job responsibilities.
• Ability to build productive relationships with faculty, staff, administration, and patients from diverse backgrounds.
• Ability to balance competing demands into a productive work environment.
• Strong verbal communication skills to convey complex problems clearly.
• Ability to interact diplomatically and empathetically with patients at varying health levels.

Aufgaben

• Act as a liaison for patients and physicians in the practice.
• Assist patients in accessing services within the health system.
• Facilitate communication with referring physicians and resources.
• Refer patients to appropriate resources and obtain insurance authorizations.
• Provide follow-up through telephone and EPIC/Care Connect.

Kenntnisse

Prioritization

Interpersonal relationships

Workload balancing

Verbal communication

Diplomacy with patients

Clinic coverage

Jobbeschreibung

UCLA Health in San Luis Obispo is seeking a Patient Services Representative to support physicians and patients in both primary and specialty care. The role involves acting as a liaison, assisting patients in accessing services, coordinating with referring physicians, and referring patients to resources.

Responsibilities include obtaining insurance authorizations and providing follow-up through telephone and EPIC/Care Connect.