Patient Services & Billing Navigator

Hugh Chatham Memorial Hospital; Geneva Township (IL); On-site; USD 27,000 - 41,000; Full time

Job summary

Aurora Medical Group in Batavia, IL is seeking a Patient Service Representative to provide front-end support in a busy ambulatory setting. The role handles scheduling, registration, and billing data entry to ensure accurate patient records and timely payments.

The PSR supports clinicians, assists patients, and helps ensure a seamless, compassionate experience. Requires a high school diploma and 1–2 years of customer service experience.

Qualifications

• High school diploma or equivalent.
• One to two years related customer service experience
• Experience handling difficult caller/customers/patients.

Responsibilities

• Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
• Billing Services: Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.
• Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records.

Skills

Customer service

Patient interaction

Education

High school diploma or equivalent

Job description

Aurora Medical Group in Batavia, IL is seeking a Patient Service Representative to provide front-end support in a busy ambulatory setting. The role handles scheduling, registration, and billing data entry to ensure accurate patient records and timely payments.

The PSR supports clinicians, assists patients, and helps ensure a seamless, compassionate experience. Requires a high school diploma and 1–2 years of customer service experience.