Patient Service Representative (PSR)- Multispecialty

Advocate Health; Geneva Township (IL); Sur place; USD 22 000 - 33 000; Plein temps

Résumé du poste

A Patient Service Representative at Advocate Health, located at 2500 W. Fabyan Pkwy, Batavia, IL, supports providers, assists patients, and ensures a smooth, compassionate experience in a high-volume ambulatory setting.

The role emphasizes front-desk patient interactions, accurate billing, and up-to-date medical records, with typical hours including a Saturday rotation and a strong team focus.

Qualifications

• High school diploma or equivalent.
• 1–2 years related customer service experience.
• Experience handling difficult callers/customers/patients.

Responsabilités

• Patient Services: Provide efficient, high-quality service to patients arriving for appointments or requesting information.
• Billing Services: Enter billing information at the time of service and follow up on missing data.
• Medical Records Services: Maintain accurate and timely medical records in the practice system.

Connaissances

Customer service

Phone etiquette

Scheduling

Billing terminology

Formation

High school diploma

Outils

Billing software

EMR system

Description du poste

Job Description Summary:

To provide efficient, effective, quality customer service and practice support through a variety of general office duties including scheduling, coding, registration and billing. Maximize revenues by collecting payment at time of service and entering accurate and up-to-date billing information (address, insurance coverage, etc.) into the patient accounting system. Assists clinical staff in maintaining accurate medical records.

Where You Will Work

Aurora Medical Group (AMG) is part of Advocate Health, one of the nation’s largest nonprofit health systems. With more than 350 locations across Illinois and Wisconsin, AMG offers a wide range of specialties and services, including primary care, medical and surgical care, pediatrics, women’s health, behavioral health, and more. Our team is dedicated to delivering exceptional care and improving health outcomes in the communities we serve. Joining AMG means being part of a collaborative, patient-focused environment where innovation and quality care thrive.

We’re Looking For:

• High school diploma or equivalent.
• One to two years related customer service experience
• Experience handling difficult caller/customers/patients.

What You’ll Do:

Schedule:

• Monday 10am-7pm
• Tuesday 8am-5pm
• Wednesday 8am-5pm
• Thursday 8am-5pm
• Friday 8am-5pm
• Every 3rd Saturday 8am-12pm or 8am-3pm

As a Patient Service Representative (PSR), you’ll play a vital role in the care team – supporting providers, connecting with patients, and helping ensure a seamless, compassionate experience every day.

As a key member of the ambulatory care team, you will:

• Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
• Billing Services: Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.
• Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records.

About This Location:

2500 W. Fabyan Pkwy. Batavia, IL

Your feedback matters. Every teammate’s voice is vital in shaping our culture and improving care. We value your insights and experiences because they help us grow stronger together.

Physical Requirements and Working Conditions:

• Ability to function in a high volume, multiple-task environment, and in a crowded or closely shared workspace.
• Exposure to ill patients.
• Ability to work under stressful conditions with demanding customers.
• Must lift up to 35 pounds without help. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis.