Patient Service Specialist - Clinics & Billing Support

Hugh Chatham Memorial Hospital; Park Ridge (IL); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Health benefits

Paid Time Off

Flexible Spending Accounts

Adoption assistance

Retirement plan with employer match

Educational assistance

Job summary

Aurora Medical Group (AMG) in Park Ridge, part of Advocate Health, is seeking a Patient Service Representative to support providers, connect with patients, and ensure a seamless, compassionate experience within ambulatory care.

Requirements include a high school diploma and 1–2 years of customer service experience, with ability to handle difficult callers. The position offers a 40-hour week, 8am-6pm with a Saturday rotation and an 8.5-hour shift with lunch.

Qualifications

• High school diploma or equivalent required.
• 1–2 years of related customer service experience.
• Experience handling difficult callers/patients.

Responsibilities

• Patient Services: provide efficient, high-quality service to patients arriving for appointments or seeking information.
• Billing Services: ensure correct billing information at time of service and follow-up on missing data.
• Medical Record Services: maintain accurate and timely medical records.

Skills

Customer service

Communication skills

Handling difficult callers

Education

High school diploma or equivalent

Job description

Aurora Medical Group (AMG) in Park Ridge, part of Advocate Health, is seeking a Patient Service Representative to support providers, connect with patients, and ensure a seamless, compassionate experience within ambulatory care.

Requirements include a high school diploma and 1–2 years of customer service experience, with ability to handle difficult callers. The position offers a 40-hour week, 8am-6pm with a Saturday rotation and an 8.5-hour shift with lunch.