Patient Service Associate (Per Diem) – Front Desk Care

Southern NH Medical Center; Nashua (NH); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health, dental, prescription, and view

Competitive pay

Tuition Reimbursement

Nursing Student Loan Paydown Program

403(b) Retirement Savings Plan

Job summary

Southern New Hampshire Health, anchored by Southern NH Medical Center in Nashua, NH, seeks a Patient Service Representative to greet patients, register arrivals, and assist with scheduling with courtesy and professionalism.

The per diem role includes phone duties, data entry in the EMR, and supporting front-desk operations while upholding HIPAA and patient privacy. Ideal candidates have a high school diploma and one year of customer service experience.

Qualifications

• High School Diploma or GED required.
• Minimum of one year of customer service experience preferred.
• Knowledge of reception and front-desk practices, clinic procedures, and patient registration processes.
• Strong written and verbal communication skills.
• Proficiency with Windows-based office software applications.
• Ability to work independently and collaboratively within a team environment.
• Strong organizational skills with attention to detail and accuracy.
• Ability to multitask, prioritize responsibilities, and meet deadlines in a fast-paced environment.
• Customer-focused with a caring and compassionate approach when interacting with patients and the public.
• Adaptable and flexible, with the ability to support other offices and changing operational needs.
• Commitment to maintaining confidentiality and regulatory compliance.

Responsibilities

• Greet, direct, and register patients in a courteous and professional manner.
• Answer incoming telephone calls and provide general information in accordance with practice policies.
• Schedule appointments, requested tests, and referrals while obtaining appropriate authorizations.
• Collect, verify, and update patient demographic and registration information.
• Complete and maintain patient consent forms and medical record documentation.
• Collect and accurately post co-payments and patient balances.
• Check patients in and out efficiently while ensuring a positive patient experience.
• Scan, index, and maintain documentation within electronic medical records.
• Support Patient Centered Medical Home (PCMH) initiatives and practice workflows.
• Provide reception coverage as needed, including rotating weekend and holiday schedules.
• Maintain compliance with HIPAA regulations and organizational policies.
• Participate in required training, in-services, and ongoing professional development.

Skills

Customer service

Reception experience

Communication

Multitasking

Detail-oriented

Education

High School Diploma or GED

Tools

Windows OS

Job description

Southern New Hampshire Health, anchored by Southern NH Medical Center in Nashua, NH, seeks a Patient Service Representative to greet patients, register arrivals, and assist with scheduling with courtesy and professionalism.

The per diem role includes phone duties, data entry in the EMR, and supporting front-desk operations while upholding HIPAA and patient privacy. Ideal candidates have a high school diploma and one year of customer service experience.