Patient Service Associate – Front Desk & Scheduling

SolutionHealth; Nashua (NH); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Health, dental, vision coverage

Life insurance

Short- and long-term disability

Flexible Spending Accounts (FSA)

Competitive pay

Tuition Reimbursement

Nursing Student Loan Paydown Program

403(b) Retirement Savings Plan

Education & Paid training

Job summary

Southern New Hampshire Medical Center is seeking a Patient Service Representative to serve as the first point of contact for patients and visitors, handling registration, appointments, referrals, and documentation in a compassionate, efficient manner.

You will manage phone inquiries, assist with insurance information, and support front desk operations in a fast-paced healthcare environment, including EPIC workflow updates and cross-functional coverage.

Qualifications

• High School Diploma or equivalent required.
• Previous customer service experience preferred.
• Knowledge of reception functions, clinic procedures, and administrative workflows.
• Understanding of medical terminology preferred.
• Proficiency with Microsoft Office applications and basic computer skills.
• Strong organizational, time management, and multitasking abilities.
• Ability to work independently and collaboratively within a team environment.
• Excellent verbal and written communication skills.
• Ability to maintain professional relationships with patients, providers, and coworkers.

Responsibilities

• Greet, direct, register, check in, and check out patients in a professional and welcoming manner.
• Answer incoming telephone calls, provide information, and schedule patient appointments.
• Enter, track, and manage referrals, including obtaining necessary authorizations.
• Collect, verify, and update patient demographic and insurance information.
• Process registration forms, consent documentation, and medical records accurately.
• Collect and reconcile patient copayments and maintain accurate daily balancing records.
• Scan, index, and maintain patient documentation.
• Assist with insurance requirements and communicate information appropriately to patients.
• Coordinate interpreter services when needed.
• Maintain compliance with organizational policies, confidentiality standards, and HIPAA requirements.
• Stay current with system updates and workflow changes, including EPIC enhancements.
• Participate in process improvement initiatives and identify potential safety concerns.
• Communicate effectively with patients, families, providers, and colleagues.
• Provide administrative support and coverage for other staff as needed.
• Attend required training, meetings, and educational programs.

Skills

Customer service

Communication

Microsoft Office

Organization

Multitasking

Time management

Teamwork

Attention to detail

Education

High School Diploma

Tools

EPIC

Job description

Southern New Hampshire Medical Center is seeking a Patient Service Representative to serve as the first point of contact for patients and visitors, handling registration, appointments, referrals, and documentation in a compassionate, efficient manner.

You will manage phone inquiries, assist with insurance information, and support front desk operations in a fast-paced healthcare environment, including EPIC workflow updates and cross-functional coverage.