Patient Service Agent

Jobtailor; Sunset Hills (MO); On-site; USD 21,000 - 30,000; Full time

Job summary

Jobtailor in Missouri is seeking a patient services representative to schedule appointments, handle patient messages, and provide clear information on visit instructions. You will manage high-volume inbound and outbound calls, assist patients with MyMercy scheduling, and document details in the EMR according to established procedures.

The ideal candidate has a high school diploma, strong data-entry skills (60 wpm), and a professional, compassionate attitude.

Qualifications

• High School Diploma or equivalent required.
• Customer service experience preferred.
• Ability to enter data accurately in EMR systems.
• Typing speed of 60 wpm or faster.
• Must follow HIPAA guidelines and call center scripts.
• Professional, compassionate, and patient-focused attitude.

Responsibilities

• Schedule patient appointments and take messages.
• Provide information on visit instructions and expectations.
• Handle high-volume inbound and outbound calls.
• Assist patients with MyMercy scheduling and inquiries.
• Document call details in the EMR.
• Deliver compassionate, high-quality service.
• Build patient relationships and support team goals.
• Support mission and complete additional duties as assigned.

Skills

Customer Service Experience

Data Entry

Typing Speed of 60 WPM

HIPAA Compliance

Multi-Tasking Ability

Professional Attitude

Compassionate Service

Education

High School Diploma or Equivalent

Tools

EMR Systems

MyMercy Scheduling

Job description

• Schedule patient appointments and take patient messages
• Provide general information regarding visit instructions and expectations
• Handle high-volume inbound and outbound calls
• Assist patients with MyMercy scheduling and general inquiries
• Identify patient needs, provide accurate information, resolve issues, and escape when necessary
• Document call details in the EMR according to established procedures
• Deliver compassionate, high-quality service
• Build positive patient relationships and contribute to team performance goals
• Support the organizational mission and complete additional duties as assigned

Requirements

• High School Diploma or Equivalent
• Customer Service experience
• Basic computer skills
• Data Entry
• Professional, courteous, and compassionate attitude
• Ability to multi-task
• Typing speed of 60 wpm
• Ability to follow HIPAA guidelines and call center scripts

Core Competencies

Demonstrates strong customer service skills with the ability to manage high-volume calls and effectively assist patients with scheduling and inquiries. Proficient in data entry and maintaining compliance with HIPAA guidelines while delivering compassionate service.

Highest-signal resume keywords

• Customer Service Experience
• Data Entry
• Typing Speed of 60 WPM
• HIPAA Compliance
• Multi-Tasking Ability

ATS Optimization Keywords

Hard Skills

• Data Entry
• Typing Speed of 60 WPM

Soft Skills

• Professional Attitude
• Compassionate Service
• Ability to Multi-Task

Certifications & Qualifications

• High School Diploma or Equivalent

Industry Keywords

• Patient Appointments
• Call Center Scripts
• Inbound and Outbound Calls
• Patient Relationships
• Visit Instructions

Tools & Technologies

• EMR Systems
• MyMercy Scheduling