Patient Service Representative

Jobtailor; Provo (UT); On-site; USD 34,000 - 42,000; Full time

Job summary

Intermountain in Provo, UT is seeking a Patient Service Representative to be the first point of contact for patients and caregivers. You will schedule visits, verify insurance, and manage registrations with a focus on privacy and professional patient interaction.

The role emphasizes accurate EMR documentation, billing support, and collaboration with care teams to connect patients with the right services. Experience in customer service and EMR systems is beneficial.

Qualifications

• Six months of customer service experience involving interactions with customers.
• Basic computer skills for word processing and data entry.
• Professional manner and strong interpersonal and communication skills.
• Ability to work collaboratively with patients and fellow caregivers.
• Ability to protect privacy, confidentiality, and Protected Health Information (PHI).
• High school diploma or GED preferred.
• One year of customer service experience involving interactions with customers in person and by phone (preferred).
• Billing and collections experience (preferred).
• Computer literacy using electronic medical records (EMR) systems and other relevant software (preferred).
• Multilingual abilities (preferred).
• Ability to see and read information, labels, documents, and monitors.
• Ability to verbally communicate and hear and understand spoken information.
• Manual dexterity for frequent computer use and handling supplies/equipment.
• May assist patients into/out of the clinic.

Responsibilities

• Serve as the first connection between Intermountain and patients.
• Establish collaborative relationships with patients and fellow caregivers.
• Provide courteous and professional connections by phone, in person, or via secure messaging.
• Identify and resolve patient intake and care needs.
• Document phone calls accurately and completely in the EMR.
• Schedule appointments for visits, procedures, diagnostic tests, referrals, and consultations.
• Register patients by confirming, entering, and updating demographic information.
• Obtain insurance cards, identification, and required signatures.
• Verify insurance coordination of benefits and handle pre-certification/prior authorization as needed.
• Assist patients with forms for regulatory and billing needs.
• Scan paperwork and educate patients on financial assistance.
• Request, receive, and process patient payments.
• Maintain current knowledge of responsibilities and clinic procedures through dashboards, work queues, communications, and meetings.

Skills

Customer Service

EMR Proficiency

Interpersonal Skills

Billing & Collections

Multilingual

Education

High School Diploma or GED

Tools

EMR Systems

Job description

• Serve as the first connection between Intermountain and patients
• Establish collaborative relationships with patients and fellow caregivers
• Provide courteous and professional connections by phone, in person, or via secure messaging
• Identify and resolve patient intake and care needs
• Document phone calls accurately and completely in the electronic medical record (EMR)
• Schedule appointments for visits, procedures, diagnostic tests, referrals, and consultations
• Register patients by confirming, entering, and updating demographic information
• Obtain insurance cards, identification, and required signatures
• Verify insurance coordination of benefits and handle pre-certification/prior authorization as needed
• Assist patients with forms for regulatory and billing needs
• Scan paperwork and educate patients on financial assistance
• Request, receive, and process patient payments
• Maintain current knowledge of responsibilities and clinic procedures through dashboards, work queues, communications, and meetings

Requirements

• Six months of customer service experience involving interactions with customers
• Demonstrated basic computer skills involving word processing and data entry
• Professional manner and strong interpersonal and communication skills
• Ability to work collaboratively with patients and fellow caregivers
• Ability to protect privacy, confidentiality, and Protected Health Information (PHI)
• High school diploma or GED preferred
• One year of customer service experience involving interactions with customers in person and by phone (preferred)
• Billing and collections experience (preferred)
• Computer literacy using electronic medical records (EMR) systems and other relevant software (preferred)
• Multilingual (preferred)
• Ability to see and read information, labels, documents, and monitors
• Ability to verbally communicate and hear and understand spoken information
• Manual dexterity for frequent computer use and handling supplies/equipment
• Ability to stand for long periods and lift supplies
• May assist patients into/out of the clinic

Core Competencies

Demonstrates strong customer service skills with the ability to establish collaborative relationships with patients and caregivers. Proficient in managing patient intake processes, including scheduling, registration, and handling insurance verification.

Highest-signal resume keywords

• Customer Service Experience
• Electronic Medical Records (EMR) Proficiency
• Interpersonal Communication Skills
• Billing and Collections Experience
• Multilingual Abilities

ATS Optimization Keywords

Hard Skills

• Data Entry
• Appointment Scheduling
• Insurance Verification
• Patient Registration
• Billing and Collections
• Documenting in EMR
• Financial Assistance Education
• Manual Dexterity
• Computer Literacy
• Regulatory Compliance

Soft Skills

• Professional Manner
• Strong Interpersonal Skills
• Collaborative Work
• Effective Communication
• Problem Solving

Certifications & Qualifications

• High School Diploma or GED

Industry Keywords

• Patient Intake
• Protected Health Information (PHI)
• Customer Interactions
• Healthcare Procedures
• Patient Payments