Patient Service Agent

Mercy; St. Louis (MO); On-site; USD 30,000 - 40,000; Full time

Job summary

A healthcare organization in St. Louis is looking for a Patient Service Agent. The role involves scheduling patient appointments, providing information about visits, and delivering high-quality customer service. Candidates must have a high school diploma or equivalent and experience in customer service. This is a full-time position offering an opportunity to work in a supportive environment.

Qualifications

• Education: High School Diploma or Equivalent.
• Experience: Relevant customer service experience is required.
• Basic computer skills and ability to perform data entry tasks.

Responsibilities

• Schedule patient appointments and take patient messages.
• Provide general information regarding visit instructions and expectations.
• Maintain a calm, pleasant, professional attitude.

Skills

Customer Service experience

Basic computer skills

Data Entry

Type 60 wpm

Education

High School Diploma or Equivalent

Job description

Join to apply for the Patient Service Agent role at Mercy.

Responsible for scheduling patient appointments and taking patient messages. Providing general information regarding visit instructions and expectations. Maintain a calm, pleasant, professional attitude. Deliver excellent customer service using exceptional telephone etiquette.

Minimum Required Qualifications

• Education: High School Diploma or Equivalent
• Licensure:
• Experience: Customer Service experience
• Certification/Registration:
• Other Skills and Knowledge: Basic computer skills, Data Entry

Preferred Qualifications

• Professional, courteous, and compassionate attitude; ability to multi-task; typing 60 wpm

Physical Requirements

• Position requires the ability to push, pull, and/or lift 50 lbs on a regular basis.
• Position requires prolonged standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Science and Consulting

Industries

• Civil Engineering