Patient Services Representative – Urology

Jobtailor; Bolingbrook (IL); On-site; USD 34,000 - 52,000; Full time

Job summary

Jobtailor in Bolingbrook, IL is seeking a friendly medical front desk receptionist to greet patients, schedule appointments, and check in/out.

You will update patient demographics, verify insurance, collect copays, respond to calls and emails, and coordinate with providers while upholding HIPAA and patient confidentiality. Strong MS Office and EPIC proficiency are required.

Qualifications

• High School diploma or equivalent.
• Minimum 1 year of experience in a medical office or clinical setting preferred.
• Prior receptionist/front desk experience strongly preferred.
• Excellent verbal and written communication skills.
• Proficiency in EPIC or similar EMR systems.
• Knowledge of medical office procedures and insurance verification.
• Proficient in Microsoft Office Suite (Excel, Word, Outlook).
• Detail-oriented with strong organizational skills.
• Ability to handle sensitive information with discretion.
• Positive, professional, collaborative attitude.
• Ability to sit/stand for extended periods.

Responsibilities

• Greet and check in/out patients and schedule appointments.
• Maintain lobby cleanliness and ensure patient comfort.
• Coordinate provider schedules to optimize appointment availability.
• Update patient demographics and verify insurance, generate forms, and respond to emails.
• Collect copayments and reconcile daily financial transactions.
• Answer multi-line phones, take messages, route inquiries, and make outbound calls.
• Communicate information about clinical personnel to patients.
• Schedule follow-up and in-house referrals.
• Participate in daily/weekly team huddles.
• Review performance dashboards and suggest workflow improvements.
• Maintain patient confidentiality and HIPAA compliance.
• Monitor wait times and communicate delays professionally.
• Perform additional duties and special projects as assigned.

Skills

EPIC proficiency

Customer service

Medical office procedures

Microsoft Office Suite

Organizational skills

Education

High School diploma or equivalent

Tools

EPIC

Microsoft Excel

Microsoft Word

Microsoft Outlook

Basic IT Systems

Job description

• Greet and check in, check out, and schedule appointments for patients
• Conduct regular lobby checks to maintain cleanliness and ensure patient comfort
• Coordinate provider schedules to optimize appointment availability and resource capacity
• Update patient demographics, verify insurance details, generate forms, respond to emails, and document emergency contact information using EPIC and other systems
• Collect copayments and service fees, issue receipts, and reconcile daily financial transactions
• Answer multi-line phones, take messages, route inquiries, and make outbound appointment calls
• Communicate information about Duly clinical personnel to patients and others
• Schedule follow-up and in-house specialist referral appointments
• Participate in daily and weekly team huddles
• Review performance dashboards and proactively elevate issues, suggest improvements, or adjust workflows
• Maintain patient confidentiality and adhere to HIPAA standards
• Monitor patient wait times and communicate delays professionally
• Perform additional duties and special projects as assigned

Requirements

• High School diploma or equivalent required
• Minimum 1 year of experience in a medical office or clinical setting preferred
• Prior experience in a receptionist or front desk role strongly preferred
• Exceptional customer service skills and passion for serving others
• Outstanding verbal and written communication skills
• Proficiency in EPIC or similar EMR systems
• Knowledge of medical office procedures and insurance verification
• Skilled in operating phones, personal computers, software and other basic IT systems
• Proficient in Microsoft Office Suite products including Excel, Word and Outlook
• Detail-oriented with excellent organizational and time management skills
• Ability to handle sensitive information with discretion
• Positive, professional, collaborative, and adaptable attitude
• Ability to sit, stand, walk, bend, and stretch for extended periods
• Vision must be correctable to 20/20; normal hearing required for phone communication
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions

Core Competencies

Demonstrates proficiency in patient scheduling, insurance verification, and EMR systems like EPIC, while maintaining exceptional customer service and communication skills in a medical office environment.

Highest-signal resume keywords

• Proficiency In EPIC
• Customer Service Skills
• Medical Office Procedures
• Microsoft Office Suite
• Organizational Skills

ATS Optimization Keywords

Hard Skills

• Patient Scheduling
• Insurance Verification
• Financial Transaction Reconciliation
• Multi-Line Phone Operation
• Document Management

Soft Skills

• Verbal Communication
• Written Communication
• Detail-Oriented
• Adaptability
• Collaboration

Industry Keywords

• HIPAA Compliance
• Patient Confidentiality
• Clinical Setting Experience
• Front Desk Role
• Patient Comfort

Tools & Technologies

• EPIC
• Microsoft Excel
• Microsoft Word
• Microsoft Outlook
• Basic IT Systems