Patient Experience & Scheduling Specialist

Summit Health; New York (NY); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

401k plan

Health benefits

Job summary

VillageMD, a physician-led patient-centric network, seeks a courteous office receptionist in New York to manage visitor flow, assist with registrations, and support billing and scheduling processes. You will liaise with patients, coordinate with clinical staff, and maintain accurate records in EHR and practice management systems.

The role requires excellent customer service, English communication skills, and the ability to multitask in a fast-paced healthcare setting.

Qualifications

• High School Graduate or GED required.
• Associate Degree preferred.
• Ability to communicate in English, both orally and in writing.
• Must have excellent customer service skills.
• Must have the ability to organize and perform multiple tasks in a timely manner.
• Knowledge of medical office and terminology preferred.
• Basic proficiency in computer use required. Previous experience with Standard Office Technology in a Windows based environment preferred.
• Experience with EHR, Practice Management System and Departmental/Ancillary Systems preferred.

Responsibilities

• Greets visitors, patients, and families in a friendly professional manner and directs them appropriately.
• Maintains an efficient patient flow through the registration process and provides excellent customer service to patients/families.
• Promptly answers the telephone, directs all calls appropriately, takes an accurate message and delivers to the appropriate individual/demonstrates appropriate etiquette.
• Informs patients of delay in physician schedules, assists with patient comfort while delayed.
• Posts all self pay charges, collects payments, and provides patient with receipt. Accurately reconciles daily payments. Reconciles billing slips to daily schedule.
• Opens and closes batches properly, accurately reconciles collections, prepares deposits and documents corrections.
• Scans the insurance card, processes insurance verifications utilizing the on-line system, and updates the patient account. Updates patient information including demographics, insurance, HIPAA forms and financial waivers.
• Schedules appointments accurately according to department guidelines; using waitlist when applicable. Confirms future appointments as needed. Review Eligibility and Phone report.
• Schedules and enters orders for diagnostic tests, and procedures, following all appropriate workflows.
• Works cooperatively with Patient Care Resources and clinical staff to ensure timely pre-authorizations.
• Completes referrals according to departmental guidelines and properly enters into the appropriate system.
• Effectively communicates problems, concerns, or issues to the Office Supervisor / Manager appropriately and promptly.

Skills

Customer service

English communication

Multitasking

EHR experience

Office software

Education

High School or GED

Tools

EHR

Practice Management System

Windows OS

Job description

VillageMD, a physician-led patient-centric network, seeks a courteous office receptionist in New York to manage visitor flow, assist with registrations, and support billing and scheduling processes. You will liaise with patients, coordinate with clinical staff, and maintain accurate records in EHR and practice management systems.

The role requires excellent customer service, English communication skills, and the ability to multitask in a fast-paced healthcare setting.