Patient Service Advocate - Registration & Scheduling

Cleveland Clinic; Independence Township (OH); On-site; USD 22,000 - 30,000; Full time

Job summary

Cleveland Clinic is seeking a Patient Service Specialist to join the Radiology customer service team. You will handle patient registration, scheduling, insurance verification, co-pay collection and patient records with a patient-first approach.

Shifts run 8:30 AM–5:00 PM with a Saturday rotation throughout the year. You will engage with patients to ensure exceptional experiences and support interpreter services as needed.

Qualifications

• High school diploma or GED with 2 years in patient registration, scheduling, insurance processing or customer service OR an associate's degree with 1 year experience OR a bachelor’s degree.

Responsibilities

• Provide a comprehensive, proactive and “Patients First” experience for patients and visitors.
• Investigate, triage and resolve patient issues using the HEART model.
• Create a welcome and professional environment, interact with patients and ensure stellar patient experiences.
• Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival/departure desk activities and interpreter services scheduling.
• Enter and maintain confidential patient information.
• Recruit, enroll and educate patients on MyChart and Appointment Pass.

Skills

Patient service

Communication

Problem solving

Attention to detail

Education

High school diploma or GED

Associate degree

Bachelor's degree

Tools

MyChart

Job description

Cleveland Clinic is seeking a Patient Service Specialist to join the Radiology customer service team. You will handle patient registration, scheduling, insurance verification, co-pay collection and patient records with a patient-first approach.

Shifts run 8:30 AM–5:00 PM with a Saturday rotation throughout the year. You will engage with patients to ensure exceptional experiences and support interpreter services as needed.