Patient Service & Access Specialist | EPIC Pro

Midwest Physicians Administrative Services, LLC dba Duly Health and Care; Lisle (IL); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

Mental health benefit

Life and disability insurance

Tuition reimbursement

401(k) match

Volunteer time off

Parental leave

Job summary

The Patient Service Representative at Duly Health and Care supports front desk operations in Lisle, IL by greeting patients, handling check-ins, scheduling, and co-pays within a busy clinic. Proficiency with EPIC EMR and strong communication are essential to deliver a positive patient experience.

Ideal candidates have at least 1 year in a medical office, excellent customer service, and a detail-oriented approach.

Qualifications

• High school diploma or equivalent required.
• 1 year of medical office or front desk experience preferred.
• Experience greeting patients, scheduling, and collecting payments helpful.

Responsibilities

• Greet and check in/out patients warmly and professionally.
• Answer phones, schedule appointments, and manage referrals.
• Collect co-pays and receipts; reconcile daily transactions.
• Maintain accurate patient records in the EPIC system.
• Protect patient confidentiality and HIPAA compliance.

Skills

Customer service

Communication skills

EPIC EMR

Insurance verification

Microsoft Office

Attention to detail

HIPAA compliance

Education

High School diploma

Tools

EPIC

Job description

The Patient Service Representative at Duly Health and Care supports front desk operations in Lisle, IL by greeting patients, handling check-ins, scheduling, and co-pays within a busy clinic. Proficiency with EPIC EMR and strong communication are essential to deliver a positive patient experience.

Ideal candidates have at least 1 year in a medical office, excellent customer service, and a detail-oriented approach.