Patient Access & Front Desk Specialist

Duly Health and Care; Joliet (IL); Hybrid; USD 22,000 - 34,000; Full time

Benefits offered by this job

Tuition Reimbursement

401(k) Match

Volunteer Time Off

Parental Leave

Job summary

Duly Health and Care in Joliet, IL is seeking a Patient Service Representative to deliver exceptional front desk service and keep patient flow smooth. You will greet patients, schedule appointments, collect copays, answer phones, and update records in the EPIC system.

The ideal candidate has at least 1 year in a medical office or clinical setting, strong communication skills, and proficiency with EPIC and Microsoft Office. This role offers a competitive base pay and comprehensive benefits.

Qualifications

• High School diploma or equivalent required.
• Minimum 1 year in a medical office or clinical setting preferred.
• Experience in front desk / receptionist role preferred.

Responsibilities

• Greet and check in patients; schedule appointments.
• Answer phones and route inquiries; collect co-pays.
• Update patient demographics in EPIC; maintain records.
• Support scheduling of referrals and follow-ups; ensure patient flow.

Skills

Customer service

Communication

Education

High School diploma or equivalent

Tools

EPIC EMR

Microsoft Office

Job description

Duly Health and Care in Joliet, IL is seeking a Patient Service Representative to deliver exceptional front desk service and keep patient flow smooth. You will greet patients, schedule appointments, collect copays, answer phones, and update records in the EPIC system.

The ideal candidate has at least 1 year in a medical office or clinical setting, strong communication skills, and proficiency with EPIC and Microsoft Office. This role offers a competitive base pay and comprehensive benefits.