Clinical Support Assistant - Per Diem - La Jolla - 141595

UC San Diego; San Diego (CA); On-site; USD 69,000 - 84,000; Full time

Job summary

UC San Diego is seeking a Call Center Specialist to be the first contact for patients scheduling appointments. You will handle high call volumes, registrations, referrals and authorizations while coordinating between Hillcrest and La Jolla campuses.

The role emphasizes patient service, confidentiality and teamwork in a busy ambulatory setting. The incumbent must demonstrate strong communication, problem-solving, and organizational skills to meet patient expectations and work across multiple

Qualifications

• Three years in a large healthcare setting with patient contact.
• Knowledge of third party payors including federal, state and private plans.
• Experience handling high volumes of phone calls and scheduling.
• Clear written and verbal communication; discretion and professionalism.
• Ability to navigate multiple healthcare systems during calls.

Responsibilities

• Answer a high volume of calls and schedule appointments.
• Register patients and prepare referrals and authorizations.
• Coordinate between Hillcrest and La Jolla campuses as needed.
• Provide accurate information and maintain confidentiality.
• Assist patients, physicians, and staff with scheduling and coverage.

Skills

Call center experience

Customer service

Communication skills

Problem solving

Time management

Confidentiality

Multisystem navigation

Tools

EPIC

IDX

PCIS

ORSOS

Job description

DESCRIPTION

Under the direction of the Clinic Manager, the Call Center Specialist is the first point of contact for patients scheduling appointments. Performs and coordinates call center patient duties (to include, but not limited to): answering high volume of calls, scheduling appointments, registration, authorizations and referrals. Serves as a resource for patients, physicians, staff, and ambulatory care service managers. Performs other related duties as required.

The incumbent will need to work and go between Hillcrest and La Jolla campuses.

MINIMUM QUALIFICATIONS

• Three (3) years previous related experience in a large complex healthcare setting.
• Demonstrated knowledge of third party payors including federal, state, and private health plans.
• Must have Call Center experience.
• Strong problem-solving ability by using good judgment and applying these skills to assist customers and ensure customers' expectations are met.
• Demonstrated computer skills and be able to work between multiple systems during calls.
• Ability to work in an interactive environment and possess excellent customer service skills both in person and over the phone.
• Excellent communication skills with the ability to communicate clearly both verbally and in writing.
• Possess the personal characteristics of professionalism, credibility, commitment to high standards, innovation, discriminating judgment and accountability.
• Strong organizational skills with ability to set priorities, handle deadlines and manage conflicting demands with limited supervision.
• Ability to maintain strict confidentiality with demonstrated experience applying good judgement and discretion.

PREFERRED QUALIFICATIONS

• EPIC, ORSOS, PCIS, and IDX experience.
• Experience working in a pain clinic.

SPECIAL CONDITIONS

• Must be able to work various hours and locations based on business needs.
• Floats to other sites to provide coverage as needed.
• Employment is subject to a criminal background check and pre-employment physical.

Pay Transparency Act

Annual Full Pay Range: $76,692 - $76,692 (will be prorated if the appointment percentage is less than 100%)

Hourly Equivalent: $36.73 - $36.73

Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).