Patient Scheduling & Support Specialist

SEARHC; Renton (WA, AK); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Retirement plan

Paid time off

Paid parental leave

Health insurance

Dental benefits

Vision benefits

Life insurance

Long-term disability

Short-term disability

Job summary

SEARHC is seeking a Patient Support Coordinator to be the initial contact for patients, handling calls, queries, and appointment scheduling with strong data accuracy and confidentiality. You will support patients, coordinate with insurance, and route more complex issues to appropriate teams across SEARHC locations.

The role emphasizes excellent phone etiquette, organizational skills, and the ability to work in a fast-paced environment while maintaining patient confidentiality and data integrity.

Qualifications

• 1 year of office or customer service experience required.
• 1 year call center or medical office experience preferred.
• Knowledge of customer service and general office functions is helpful.

Responsibilities

• Answering the phone and managing patient queries.
• Schedule appointments for patients and navigate patient needs.
• Ensure accurate data entry into the electronic health record with scheduling.
• Coordinate benefits when more than one insurance carrier is used.
• Refer patients without insurance to a Financial Counselor.
• Maintain confidentiality of patient information.
• Support multiple SEARHC locations as needed.
• Demonstrate strong phone etiquette and clear messaging.

Skills

Customer service

Working independently

Interpersonal skills

Verbal communication

Written communication

Education

High school diploma or equivalent

Tools

Electronic health record (EHR)

Job description

SEARHC is seeking a Patient Support Coordinator to be the initial contact for patients, handling calls, queries, and appointment scheduling with strong data accuracy and confidentiality. You will support patients, coordinate with insurance, and route more complex issues to appropriate teams across SEARHC locations.

The role emphasizes excellent phone etiquette, organizational skills, and the ability to work in a fast-paced environment while maintaining patient confidentiality and data integrity.