Patient Support Specialist & Scheduler

SEARHC; Juneau (AK); On-site; USD 25,000 - 41,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision benefits

Life insurance

Long-term disability

Short-term disability

Retirement plan

Paid time off

Parental leave

Job summary

SEARHC is seeking a Patient Support Coordinator to be the frontline contact for patients, handling calls and questions with professional phone etiquette. You will enter demographic and insurance data into the EHR, schedule appointments, and assist patients with benefit coordination across Southeast Alaska.

The role requires at least a year of office or customer service experience, excellent communication, and the ability to multitask in a fast-paced environment.

Qualifications

• High School Diploma or equivalent preferred.
• 1 year of office or customer service experience required.
• 1 year call center or medical office experience preferred.
• Strong customer service and communication skills.

Responsibilities

• Answer phones and manage patient inquiries with professional etiquette.
• Review and enter demographic, insurance, and scheduling data into the EHR.
• Coordinate benefits and refer uninsured cases to Financial Counselor.
• Schedule appointments for patients across Southeast Alaska locations.
• Maintain confidentiality and escalate issues to management when needed.

Skills

Customer service

Phone etiquette

Time management

Communication

multitasking

Education

High School Diploma or equivalent

Tools

EHR systems

Job description

SEARHC is seeking a Patient Support Coordinator to be the frontline contact for patients, handling calls and questions with professional phone etiquette. You will enter demographic and insurance data into the EHR, schedule appointments, and assist patients with benefit coordination across Southeast Alaska.

The role requires at least a year of office or customer service experience, excellent communication, and the ability to multitask in a fast-paced environment.