Patient Scheduling Specialist — Phone-Driven Role

HCA Healthcare, Inc.; Nashville (TN); Sur place; USD 21 000 - 28 000; Plein temps

Avantages offerts par ce poste

Medical benefits

401(k) with match

Tuition assistance

Dental and vision coverage

Résumé du poste

HCA Healthcare, Inc. in Nashville is seeking a Scheduling Assistant to support the scheduling team for patient testing, procedures, indexing, and admissions.

You will collect accurate demographic information, including the patient phone number, and ensure messages are routed promptly. You will represent the organization in a service-oriented manner, handle outbound calls, index orders, reconcile information with physicians, and escalate unresolved issues when needed.

Qualifications

• Previous Call Center experience preferred.
• Medical office experience preferred.
• Experience using multiple applications on a computer using the internet.
• Virtual roles are required to have high speed internet 25 MB Download 6 MB Upload.

Responsabilités

• Represent organization as a top-notch service-oriented business
• Take message from caller, including all demographic info and phone number for a return call
• Indexes orders for procedures in order management system as needed
• Order and report reconciliation, including physician follow up for resolution
• Review physician orders for quality assurance
• Use judgment in escalating unresolved issues to management
• Perform outbound calls to obtain information, this includes faxing and emailing
• You will be on the phone 90% of your day

Connaissances

Call center experience

Medical office experience

Using multiple applications on a PC

Internet usage

Description du poste

HCA Healthcare, Inc. in Nashville is seeking a Scheduling Assistant to support the scheduling team for patient testing, procedures, indexing, and admissions.

You will collect accurate demographic information, including the patient phone number, and ensure messages are routed promptly. You will represent the organization in a service-oriented manner, handle outbound calls, index orders, reconcile information with physicians, and escalate unresolved issues when needed.