Patient Access & Scheduling Specialist

Heritage Medical Associates; Nashville (TN); On-site; USD 36,000 - 48,000; Full time

Job summary

Heritage Medical Associates in Nashville seeks a Clinical Scheduler to manage patient flow from arrival to departure, handle calls, schedule appointments, and document in the EMR system with accuracy and courtesy.

The role requires a high school diploma, at least two years in a physician’s office, strong phone and typing skills (25 wpm), and familiarity with insurance verification and referrals to support smooth operations.

Qualifications

• Two years’ experience in a physician’s office.
• Excellent phone skills and customer service.
• Ability to type at least 25 words per minute.
• Proficient in EMR documentation and scheduling workflows.

Responsibilities

• Answer incoming calls and route to appropriate personnel.
• Schedule and manage patient appointments per provider instructions.
• Review lab results and correspondence in patient records.
• Document messages and prescription changes in EMR.
• Verify insurance status and pre-authorizations when needed.

Skills

Phone etiquette

Medical office experience

Typing

EMR systems

Scheduling software

Insurance verification

Customer service

Communication skills

Education

High school diploma or equivalent

Tools

EMR software

Scheduling system

Job description

Heritage Medical Associates in Nashville seeks a Clinical Scheduler to manage patient flow from arrival to departure, handle calls, schedule appointments, and document in the EMR system with accuracy and courtesy.

The role requires a high school diploma, at least two years in a physician’s office, strong phone and typing skills (25 wpm), and familiarity with insurance verification and referrals to support smooth operations.