Patient Scheduling Specialist I - Training-Driven Impact

Carle Health; Urbana (IL); On-site; USD 25,000 - 40,000; Full time

Job summary

Carle Health is seeking a Patient Scheduling Specialist I in Urbana, IL to handle screening of inquiries by phone and coordinate scheduling with providers. The role includes a mandatory, four-week onboarding period and ongoing communication to ensure patients receive appropriate care.

Primary duties involve documenting inquiries, educating patients on insurance and services, verifying demographics and insurance details, and routing messages to the correct clinicians.

Qualifications

• Customer service experience required.

Responsibilities

• Answers, schedules, documents and follows up on all inquiries from patients and providers by telephone, internet-based, or written/electronic correspondence.
• Educates patients and providers regarding insurance, provider/location, payment options and availability of Carle services.
• Obtains, updates and verifies patient demographics, insurance, co-pays and primary physicians.
• Answers telephone, takes and delivers messages to physicians, nurses and others.
• Distributes all messages according to practice communication standards.

Skills

Customer service

Job description

Carle Health is seeking a Patient Scheduling Specialist I in Urbana, IL to handle screening of inquiries by phone and coordinate scheduling with providers. The role includes a mandatory, four-week onboarding period and ongoing communication to ensure patients receive appropriate care.

Primary duties involve documenting inquiries, educating patients on insurance and services, verifying demographics and insurance details, and routing messages to the correct clinicians.