Patient Scheduling Specialist – Healthcare Coordination

Eisenhower Medical Center; Rancho Mirage (CA); On-site; USD 27,552,000 - 38,573,000; Full time

Job summary

Eisenhower Health in Rancho Mirage, California seeks a front office scheduler to coordinate all aspects of patient scheduling and ensure that orders, documentation, and authorizations are in place prior to visits. The role requires one year of healthcare scheduling experience and a high school diploma or GED.

The ideal candidate will verify insurance, manage authorizations for appointments, and assist with registrations while maintaining compliant patient records.

Qualifications

• Required: High school diploma, GED or higher level degree if hired after March 1, 2025

Responsibilities

• Coordinate patients scheduling for department; verifies insurance and authorizations for patient appointments.
• Registers patients and maintains compliance according to departmental guidelines; enters and updates patient information.
• Identifies and collects co-pays/deductibles based on insurance eligibility; provides receipts as applicable.
• Uses automated scheduling to communicate, confirm, and update scheduled visits and referrals.
• Completes confirmation calls as needed with clinic support staff.
• Monitors clinic readiness and supports compliance with regulatory standards as applicable.
• Collaborates with Patient Financial Services to ensure authorizations and referrals are current.
• Reviews schedules for orders, authorizations, and follow-up appointments; updates records as needed.

Skills

Communication

Time management

Customer service

Critical thinking

Teamwork

Education

High school diploma or GED

Tools

Epic scheduling

Registration

Microsoft Office

Job description

Eisenhower Health in Rancho Mirage, California seeks a front office scheduler to coordinate all aspects of patient scheduling and ensure that orders, documentation, and authorizations are in place prior to visits. The role requires one year of healthcare scheduling experience and a high school diploma or GED.

The ideal candidate will verify insurance, manage authorizations for appointments, and assist with registrations while maintaining compliant patient records.