Patient Scheduling & Care Coordination Specialist

Hoag Hospital Irvine; Newport Beach (CA); Hybrid; USD 42,000 - 60,000; Full time

Job summary

Hoag Hospital Irvine is seeking a Clinic Scheduler for the Orange Coast Women's Medical Group Call Center in Newport Beach, CA. This role handles patient scheduling, triage, and coordination with care teams to ensure timely appointments and accurate information entry.

The ideal candidate has 1–3 years of customer service experience, a High School Diploma, and familiarity with medical terminology. They will communicate across phone, email, and patient portals to support patient care and

Qualifications

• High School Diploma or equivalent required.
• 1–3 years of customer service experience preferred.
• Experience in a call center environment is a plus.
• Familiarity with medical terminology preferred.

Responsibilities

• Answer phone calls and schedule patient appointments.
• Triages calls as necessary and document information accurately.
• Coordinate with care teams to ensure timely appointments and smooth workflow.
• Serve as liaison across channels (phone, email, patient portal) to support patients.

Skills

Customer service

Scheduling

Phone communication

Multichannel communication

Medical terminology

Education

High School Diploma or equivalent

Job description

Clinic Scheduler: Orange Coast Women's Medical Group Call Center

Newport Beach, CA, United States

Trending

Job Description

Primary Duties and Responsibilities

The Customer Service Specialist serves our patients, members, and providers. Responsible for answering phone calls and scheduling patient appointments. Triages phone calls as necessary. May conduct patient/member pre-certification to ensure coverage for appointments and medical care. With the assistance of data and technology, they function as a liaison and ensures a high value and personalized experience.

• Hoag Clinic: Member Advocate I: Addresses inbound and outbound communications across multiple communication channels (e.g., telephone, email, patient portal). Accurately collects and documents information. Adheres to designated protocols, including protocol for recognition of issues that may require immediate clinical assessment or action.
• Revenue Cycle: CPS Specialist:The Customer Service Specialist plays a vital role in supporting patients, healthcare providers, and internal departments. This position is responsible for managing both inbound and outbound communications across multiple channels, including telephone, email, and patient portals. The role involves handling high volumes of phone calls with professionalism and efficiency, accurately obtaining, documenting, and relaying information, and ensuring timely and effective communication to facilitate seamless patient care and operational support.
• HOI: The Hoag Orthopedic Institute Customer Service role is centered on delivering exceptional service to patients and prospective patients through phone, email, and chat. Responsibilities include providing physician referral information with a warm handoff to the physician’s office, registering patients for educational classes, answering general inquiries, addressing concerns, or escalating them as needed, and ensuring timely follow-up for email and website submissions. They will work with HOI’s patient access team to assist patients with the registration process, as needed.

Qualifications

Education and Experience

Required:

High School Diploma or equivalent

1-3 years of customer service experience

Preferred:

Call Center Environment Experience

Familiarity with medical terminology

Experience with Radiology scheduling

About Us

Hoag Memorial Hospital Presbyterian is a nonprofit regional health care delivery network in Orange County, California, consisting of three acute-care hospitals with sixteen urgent care centers, eleven health centers and a network of more than1,800 physicians, 100 allied health members, 8,000 employees, and 2,000 volunteers. More than 30,000 inpatients and 550,000 outpatients choose Hoag each year.

For over 70 years, Hoag has delivered a level of personalized care that is unsurpassed among Orange County’s health care providers. Since 1952, Hoag has served the local communities and continues its mission to provide the highest quality health care services through the core strategies of quality and service, people, physician partnerships, strategic growth, financial stewardship, community benefit and philanthropy.

Hoag offers a comprehensive blend of health care services including six institutes providing specialized care in the areas of cancer, heart and vascular, neurosciences, women's health, orthopedics, and digestive health through our institutes.

Hoag was the highest ranked hospital in Orange County in the 2024-2025 U.S. News &World Report, the only Orange County hospital ranked in the top 10 for California. The organization was ranked the #5 hospital in the Los Angeles Metro Area and the #10 hospital in California.

Hoag is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Hoag is committed to the principle of equal employment opportunity for all employees and providing employees with a work environment free of discrimination and harassment. Hoag hires a diverse group of people in a manner that allows them to reach their full potential in the pursuit of organizational objectives.

Job Info

• Job Identification 130031
• Job Category Administrative Support
• Job Shift Day
• Locations 500 Superior Ave, Newport Beach, CA, 92663, US