Patient Scheduling & Care Coordination Specialist

Hoag Hospital Irvine; Newport Beach, Northern (CA, KY); Hybrid; USD 42,000 - 60,000; Full time

Job summary

Hoag Hospital Irvine is seeking a Clinic Scheduler for the Orange Coast Women's Medical Group Call Center in Newport Beach, CA. This role handles patient scheduling, triage, and coordination with care teams to ensure timely appointments and accurate information entry.

The ideal candidate has 1–3 years of customer service experience, a High School Diploma, and familiarity with medical terminology. They will communicate across phone, email, and patient portals to support patient care and

Qualifications

• High School Diploma or equivalent required.
• 1–3 years of customer service experience preferred.
• Experience in a call center environment is a plus.
• Familiarity with medical terminology preferred.

Responsibilities

• Answer phone calls and schedule patient appointments.
• Triages calls as necessary and document information accurately.
• Coordinate with care teams to ensure timely appointments and smooth workflow.
• Serve as liaison across channels (phone, email, patient portal) to support patients.

Skills

Customer service

Scheduling

Phone communication

Multichannel communication

Medical terminology

Education

High School Diploma or equivalent

Job description

Hoag Hospital Irvine is seeking a Clinic Scheduler for the Orange Coast Women's Medical Group Call Center in Newport Beach, CA. This role handles patient scheduling, triage, and coordination with care teams to ensure timely appointments and accurate information entry.

The ideal candidate has 1–3 years of customer service experience, a High School Diploma, and familiarity with medical terminology. They will communicate across phone, email, and patient portals to support patient care and