Office Manager

Eisenhower Medical Center; United States; On-site; USD 47,000 - 70,000; Full time

Job summary

Eisenhower Medical Center is seeking an Office Administrator to supervise clinic staff and day-to-day operations across multiple sites, ensuring adherence to regulatory standards and EMC policy.

The role focuses on staff coaching, scheduling, billing/registration oversight, and process improvements to enhance patient satisfaction and operational efficiency.

Qualifications

• High school diploma, GED or higher level degree if hired after January 1, 2024
• Bachelor’s degree preferred

Responsibilities

• Demonstrates compliance with Code of Conduct and policies; reports any violations.
• Manages office services and daily operations; ensures patient visits are prior authorized.
• Supervises, develops and trains staff; conducts annual performance reviews.
• Hires, counsels, coaches staff and maintains staff performance records.
• Maintains staff and provider schedules to ensure clinic coverage; exercises patient satisfaction focus.

Skills

Office management

Leadership

Regulatory compliance

Communication

Time management

EHR proficiency

Education

High school diploma or GED

Bachelor’s degree (preferred)

Job description

Default Work Shift

Day (United States of America)

Hours: 0

Salary range: $33.73 - $51.24

Schedule: Full Time Shift Hours: 8 Hour employee Department: EDOC Clinic (Rancho Mirage)

Job Objective

Provides direction and supervision to office staff and the day to day business operations in adherence to regulatory standards, and enforcing Eisenhower Medical Center (EMC) policy and standards of practice. May be responsible for multiple locations/departments.

Education

Required: High school diploma, GED or higher level degree if hired after January 1, 2024

Preferred: Bachelor’s degree

Licensure/Certification: N/A

Experience

Required: Five (5) years of medical office/clinic experience

Preferred: Leadership experience

Reports To

Manager, Director or Chief Administrative Officer

Supervises

Office staff may include but is not limited to Patient Admitting Specialist, Referral Coordinator, Scheduling Coordinator, Schedulers, Quality Control/Indexing Techs, Medical Assistants

Ages of Patients (as assigned)

Adolescent, Adult, Geriatric

Blood Borne Pathogens

Minimal/ No

Potential Skills, Knowledge, Abilities

Ability to adapt quickly to changing priorities and unexpected situations, Ability to create and maintain positive interpersonal relations with peers, staff, leaders and vendors, Ability to exercise a high degree of initiative, judgment and discretion, Ability to handle patient complaints and feedback professionally, facilitating resolutions to enhance patient satisfaction, Ability to lead by example, demonstrating integrity, transparency, and accountability in decision-making and actions, Ability to make informed decisions under pressure, prioritizing actions to address urgent matters effectively, Ability to prioritize tasks and manage time efficiently to meet deadlines, Analyses situations accurately and escalates, when appropriate, Knowledge of general office equipment and computer systems, including Electronic Health Record (EHR) and email systems, Willingness to adapt roles and responsibilities as needed for the benefit of the team's objectives and overall success, Written and verbal communication skills

Essential Responsibilities

• 1. Demonstrates compliance with Code of Conduct and compliance policies, and takes action to resolve compliance questions or concerns and report suspected violations.
• 2. Manages office services, monitors efficiency and productivity of daily operations within the clinic(s); may be responsible for ensuring all patient visits are prior authorized.
• 3. Supervises, develops and participates in training and orientation of staff/contractors within clinic(s).
• 4. Hires, trains, counsels, coaches staff and completes annual employee performance reviews.
• 5. Ensures a high level of employee, patient and provider satisfaction.
• 6. Resolves escalated patient/customer concerns, complaints and issues and escalates, as appropriate.
• 7. Oversees external communication with other managers/medical providers/clinics and their respective office staff to monitor and ensure service quality and satisfaction.
• 8. Facilitates collection of performance data metrics and provides analysis and regular reports for leadership; audits standard work of office staff to ensure efficiency.
• 9. Coordinates and integrates services within the office; actively and independently works to improve daily processes/procedures and finds solutions to challenges while maintaining close communication with clinic leadership.
• 10. Maintains communication with leadership regarding the department operations and any issues with operations, equipment, staff, contractors and/or guests.
• 11. Maintains office staff and provider schedules to ensure appropriate coverage.
• 12. Oversees all office supply orders, ensuring cost management, supply rotation and maintains accurate inventories; supports clinic growth by ensuring all business operations are considered.
• 13. Responsible for registration process, closing patient encounters, billing, coding/documentation, revenue capture, and timekeeping approvals as appropriate within department; may act as EPIC super user.
• 14. Develops, plans and implements office objectives, goals, and process improvement strategies.
• 15. Ensures compliance with regulatory requirements and with policies and procedures.
• 16. Manages external communication with other physicians and their respective office staff to monitor and ensure service quality and satisfaction.
• 17. Plans, leads, and maintains documentation of desk staff meetings.
• 18. Facilitates cross-training of all staff for adequate office coverage.
• 19. Identifies opportunities for improvement within the department and works with team to implement when appropriate.
• 20. Performs other duties as assigned.

Welcome to Eisenhower Health Careers!

Eisenhower has been a leader in health care for the Coachella Valley since we opened our medical center in 1971. Since then, we’ve been growing steadily, adding services, capabilities and facilities to anticipate and meet the needs of our expanding area. Today, the Eisenhower name extends far beyond the state-of-the-art care we deliver at the hospital.