Scheduling Coordinator-Radiation Therapy (ELCCC)

Eisenhower Medical Center; Rancho Mirage (CA); On-site; USD 27,552,000 - 38,573,000; Full time

Job summary

Eisenhower Health in Rancho Mirage, California seeks a front office scheduler to coordinate all aspects of patient scheduling and ensure that orders, documentation, and authorizations are in place prior to visits. The role requires one year of healthcare scheduling experience and a high school diploma or GED.

The ideal candidate will verify insurance, manage authorizations for appointments, and assist with registrations while maintaining compliant patient records.

Qualifications

• Required: High school diploma, GED or higher level degree if hired after March 1, 2025

Responsibilities

• Coordinate patients scheduling for department; verifies insurance and authorizations for patient appointments.
• Registers patients and maintains compliance according to departmental guidelines; enters and updates patient information.
• Identifies and collects co-pays/deductibles based on insurance eligibility; provides receipts as applicable.
• Uses automated scheduling to communicate, confirm, and update scheduled visits and referrals.
• Completes confirmation calls as needed with clinic support staff.
• Monitors clinic readiness and supports compliance with regulatory standards as applicable.
• Collaborates with Patient Financial Services to ensure authorizations and referrals are current.
• Reviews schedules for orders, authorizations, and follow-up appointments; updates records as needed.

Skills

Communication

Time management

Customer service

Critical thinking

Teamwork

Education

High school diploma or GED

Tools

Epic scheduling

Registration

Microsoft Office

Job description

Located in the heart of the Coachella Valley, you have access to resort-style living and world-class amenities throughout Southern California.

Required: High school diploma, GED or higher level degree if hired after March 1, 2025

Licensure/Certification:

N/A

Experience:

Required: One (1) year of front office or scheduling experience in healthcare

Job Objective:

Coordinates all aspects of patient scheduling and ensures all orders, documentation and authorizations are in place prior to office visit/treatment/procedure.

• Demonstrates compliance with Code of Conduct and compliance policies, and takes action to resolve compliance questions or concerns and report suspected violations.
• Coordinates patients scheduling for department; verifies insurance and authorizations for patient appointments.
• Identifies patients by using proper method of retrieving patient history/information.
• Reviews assigned clinic referral work queues to ensure all referrals and appointments are linked correctly for scheduled appointments; may be responsible for scheduling supportive care appointments.
• Reviews schedule in advance for signed and active orders, authorizations, follow-up appointments and incomplete items; updates account with accurate information obtained from health plan.
• Manages automated scheduling technologies to communicate, confirm, and update scheduled patient visits and/or referrals.
• Completes confirmation calls as needed in collaboration with clinic support staff.
• Identifies expiring orders and notifies appropriate clinic staff for renewal.
• Assists in monitoring clinic readiness in The Joint Commission, California and Federal standards, if applicable.
• Collaborates with Patient Financial Services to ensure authorizations and referrals are current and appropriate, if applicable.
• Utilizes various reports to identify patients without appointments, recalls, no shows, etc., if applicable.
• Registers patients and maintains compliance according to departmental benchmark guidelines; verifies, accurately enters and updates patient information while registering as per departmental guidelines, if applicable.
• Identifies and collects co-pays/deductibles based on insurance eligibility information and/or EMC uninsured cash discount quotes for emergency and outpatient services; provides patient with receipt of payment, if applicable.
• Performs other duties as assigned.
• Written and verbal communication skills
• Ability to organize information or data to facilitate easy retrieval and use
• Ability to successfully complete training orientation program(s) and competencies
• Basic knowledge of insurances, including eligibility and benefit coverage, and other relevant information
• Ability to create a welcoming environment for patients and visitors, demonstrating empathy and respect in all interactions
• Ability to handle difficult and stressful situations in a calm and professional manner
• Critical thinking skills
• Ability to effectively communicate in a positive and professional manner
• Knowledge of Epic scheduling, registration and communication tools
• Ability to operate general office equipment (i.e., computer, printer, scanner, telephone, etc.)
• Ability to use Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and other relevant software applications

Eisenhower Health offers a generous benefits package and a matched retirement plan.

Employees are eligible to participate in a benefits program designed to make a difference for you and your family.

From the beginning, this organization formed a culture based on strong values, commitments and a passion for service and professional excellence.

What Our Nurses Say

One of my very favorite things about working at Eisenhower Health is the culture on inclusivity that we have and a strong base for evidence-based practice.

Lori

One of the greatest things about working as a nurse at Eisenhower Health is how much support you get from Administration. We keep on improving the process here. It's a fantastic place to work.

My favorite thing about working at Eisenhower Health is the camaraderie within my unit and with the different departments.