Healthcare Scheduling Specialist: Patient-Centric Coordinator

Bookmark Medical; Mesa (AZ); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Flexible time off

Job summary

Bookmark Medical is seeking a Scheduling Coordinator in Mesa, AZ, to support patient care through scheduling and administrative workflows. You will coordinate appointments, procedures, and follow-up care while ensuring accurate patient and insurance data in the EMR system.

The role requires strong organizational skills, attention to detail, and professional communication with a patient-first mindset. Healthcare office experience and Athena EMR familiarity are preferred.

Qualifications

• High school diploma or equivalent required; associate or bachelor's degree preferred.
• Experience in a healthcare or medical office setting preferred.
• Familiarity with EMR systems (Athena experience a plus).
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Strong organizational skills and attention to detail in a fast-paced environment.
• Clear, professional communication skills with patient-first mindset.
• Working knowledge of medical terminology preferred.

Responsibilities

• Coordinate scheduling and administrative workflows to keep the practice running smoothly.
• Serve as a key contact for patients, coordinating appointments, procedures, and follow-up care.
• Schedule and reschedule office visits, procedures, testing, and pre-operative appointments.
• Coordinate procedures with providers and other departments to ensure timely care delivery.
• Obtain insurance authorization, referrals, and verify eligibility prior to services.
• Answer phones, respond to patient inquiries, and communicate scheduling updates clearly.
• Enter and maintain accurate patient and insurance information in the EMR system.
• Prepare charts, scan documents, and support daily administrative workflows.
• Track appointment flow, manage cancellations/no-shows, and assist with patient follow up communication.
• Support front office duties such as greeting and directing patients.
• Assist with inventory tracking and other administrative needs across the practice.

Skills

Patient communication

Strong organizational skills

Attention to detail

Professional demeanor

Education

High school diploma or equivalent

Associate or bachelor's degree preferred

Tools

Athena EMR

Microsoft Office

Job description

Bookmark Medical is seeking a Scheduling Coordinator in Mesa, AZ, to support patient care through scheduling and administrative workflows. You will coordinate appointments, procedures, and follow-up care while ensuring accurate patient and insurance data in the EMR system.

The role requires strong organizational skills, attention to detail, and professional communication with a patient-first mindset. Healthcare office experience and Athena EMR familiarity are preferred.