Patient Scheduling Specialist (Full Benefits)

Burrell Behavioral Health; Springfield (MO); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Vision benefits

Retirement plan

Wellness program

Paid time off (PTO)

Job summary

Burrell Behavioral Health in Springfield, MO is seeking a Centralized Scheduling Representative to be the first point of contact for clients seeking outpatient and psychiatric services. You will manage referrals, verify insurance, schedule initial visits, and coordinate with clinical staff with empathy and professionalism.

This full-time role requires accuracy, multitasking, HIPAA compliance, and outstanding customer service.

Qualifications

• High School Diploma or GED.
• Prior customer service, call center, or medical scheduling experience.
• Excellent written and verbal communication skills.
• Excellent organizational skills and ability to multitask.

Responsibilities

• Answer Referral Office calls and route to appropriate staff.
• Screen contacts for service needs and process calls.
• Schedule first-time appointments for outpatient and psychiatric services.
• Check availability for visits and coordinate referrals.
• Maintain appointment system and generate reminders.

Skills

Customer service

Call center experience

Multitasking

Excellent communication

Typing speed

Organizational skills

Relationship building

HIPAA compliance

Education

High School Diploma or GED

Tools

Scheduling software

Insurance verification tools

Job description

Burrell Behavioral Health in Springfield, MO is seeking a Centralized Scheduling Representative to be the first point of contact for clients seeking outpatient and psychiatric services. You will manage referrals, verify insurance, schedule initial visits, and coordinate with clinical staff with empathy and professionalism.

This full-time role requires accuracy, multitasking, HIPAA compliance, and outstanding customer service.