Scheduling Specialist - Call Center (Full-Time) Benefits

Brightli; Springfield (MO); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health, dental, vision

Retirement plan

Paid time off

Wellness program

Comprehensive onboarding

Job summary

Brightli is seeking a Centralized Scheduling Representative in Springfield, MO to be the first point of contact for clients seeking outpatient and psychiatric services. You will manage scheduling, verify information, and coordinate referrals with care teams.

Applicants should have a High School Diploma or GED and prior call center or medical scheduling experience. Excellent communication and multitasking skills are essential, with a focus on HIPAA compliance and compassionate service.

Qualifications

• Demonstrated customer service experience in a fast paced setting.
• Experience handling scheduling and referrals for medical services preferred.
• Strong verbal and written communication skills with attention to detail.

Responsibilities

• Answer referral office calls and route to appropriate staff.
• Screen customer contacts for services needs including crisis situations.
• Schedule first appointments for Outpatient and Psychiatric Services.
• Check availability for Initial Visits and Requests for concurrent services; maintain appointment system.

Skills

Customer service

Call center

Medical scheduling

Communication

Education

High School Diploma or GED

Tools

Scheduling software

HIPAA compliance

Job description

Brightli is seeking a Centralized Scheduling Representative in Springfield, MO to be the first point of contact for clients seeking outpatient and psychiatric services. You will manage scheduling, verify information, and coordinate referrals with care teams.

Applicants should have a High School Diploma or GED and prior call center or medical scheduling experience. Excellent communication and multitasking skills are essential, with a focus on HIPAA compliance and compassionate service.