Outpatient Scheduling Specialist

BBH Burrell Behavioral Health; United States; On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Employee Assistance Program

Mileage Reimbursement

Employee Discounts

Workplace Culture

Additional Perks & Benefits

Job summary

BBH Burrell Behavioral Health is seeking a Centralized Scheduling Representative in Springfield, MO. You will greet clients, assess service needs, and schedule initial outpatient and psychiatric appointments within a compassionate, collaborative team.

Responsibilities include replying to referrals, verifying insurance, and coordinating visits across the Southwest Region. Ideal candidates have strong communication, typing, and organizational skills and prior scheduling experience.

Qualifications

• High school diploma or GED required.
• Prior customer service, call center, or medical scheduling experience preferred.
• Excellent written, verbal, telephone, typing, and organizational skills essential.

Responsibilities

• Serve as a welcoming first point of contact by answering referrals and connecting clients with appropriate services or team members.
• Screen client contacts to identify service needs and potential crisis situations.
• Schedule first-time outpatient and psychiatric appointments based on provider availability and client needs.
• Coordinate initial visits and intra-agency requests for concurrent services across the Southwest Region.
• Maintain accurate appointment schedules and complete related clerical tasks (letters, reminders, reports, logs).
• Verify insurance eligibility and referral sources using approved websites and software.
• Protect client privacy following HIPAA requirements.

Skills

Customer service

Call center

Medical scheduling

Education

High school diploma or GED

Job description

BBH Burrell Behavioral Health is seeking a Centralized Scheduling Representative in Springfield, MO. You will greet clients, assess service needs, and schedule initial outpatient and psychiatric appointments within a compassionate, collaborative team.

Responsibilities include replying to referrals, verifying insurance, and coordinating visits across the Southwest Region. Ideal candidates have strong communication, typing, and organizational skills and prior scheduling experience.